Information and Advice Support Officer x4
| Posting date: | 11 March 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Grade 5, £26,402 to £26,824 per annum |
| Hours: | Full time |
| Closing date: | 25 March 2026 |
| Location: | Isle Of Wight, South East England |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Isle of Wight Council |
| Job type: | Contract |
| Job reference: | 2026_1755 |
Summary
37 hours per week
2-year fixed term contract to 2028, 4 positions available
This role is office-based; however, it also offers some agile or remote working depending on service need
Do you have amazing communication skills and a desire to assist people? Are you enthusiastic when dealing with a variety of enquiries? Would you enjoy working in an environment where no 2 days are the same?
If the phrase ‘can do attitude’ describes your approach, then we have the ideal opportunity for you!
The Partnership and Support Services is currently seeking four Information and Advice Officers to join their team. This is a fantastic opportunity to support the delivery of the Crisis Resilience Fund to help those in our community during financial shock and help build resilience.
A cheerful personality, offering flexibility and being able to work as part of a team and across Island locations is essential in this role as well as being able to remain calm when working under pressure.
You will be responsible for resolving a variety of enquiries at the first point of contact across a range of channels including phone, email, social media, and face to face
Other aspects of the role:
You will be the first point of contact
Use bespoke and specific systems
Keep customer contacts updated
Process payments
Signpost customers and colleagues
Support customers to complete relevant paperwork
The successful candidates must be able to demonstrate a passion for excellent customer service along with good communication, customer service, telephony, and IT skills are a must as is customer service experience, and literacy skills and, whilst not essential, knowledge of telephony systems and the Council’s CRM system would be desirable, but training can be provided.
2-year fixed term contract to 2028, 4 positions available
This role is office-based; however, it also offers some agile or remote working depending on service need
Do you have amazing communication skills and a desire to assist people? Are you enthusiastic when dealing with a variety of enquiries? Would you enjoy working in an environment where no 2 days are the same?
If the phrase ‘can do attitude’ describes your approach, then we have the ideal opportunity for you!
The Partnership and Support Services is currently seeking four Information and Advice Officers to join their team. This is a fantastic opportunity to support the delivery of the Crisis Resilience Fund to help those in our community during financial shock and help build resilience.
A cheerful personality, offering flexibility and being able to work as part of a team and across Island locations is essential in this role as well as being able to remain calm when working under pressure.
You will be responsible for resolving a variety of enquiries at the first point of contact across a range of channels including phone, email, social media, and face to face
Other aspects of the role:
You will be the first point of contact
Use bespoke and specific systems
Keep customer contacts updated
Process payments
Signpost customers and colleagues
Support customers to complete relevant paperwork
The successful candidates must be able to demonstrate a passion for excellent customer service along with good communication, customer service, telephony, and IT skills are a must as is customer service experience, and literacy skills and, whilst not essential, knowledge of telephony systems and the Council’s CRM system would be desirable, but training can be provided.
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Disability Confident
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