Repairs Assistant
| Posting date: | 11 March 2026 |
|---|---|
| Salary: | £30,250 to £33,617 per year |
| Hours: | Full time |
| Closing date: | 27 March 2026 |
| Location: | G40 3QH |
| Remote working: | On-site only |
| Company: | Glasgow Council for the Voluntary Sector |
| Job type: | Contract |
| Job reference: |
Summary
We are recruiting on behalf of West of Scotland Housing Association.
West of Scotland Housing Association (WSHA) are looking for a new Repairs Assistant who shares our values and will use them to guide the way they work on a daily basis. You will play a key role in ensuring tenants receive an excellent service and that repairs are processed efficiently and accurately.
About the Role
Reporting to our Senior Repairs Officer, you will play a key role in ensuring tenants receive an excellent service and that repairs are processed efficiently and accurately.
You will play a key role in:
• Handle all repairs enquiries and accurately raise works orders with correct descriptions and priorities.
• Process and administer day-to-day repairs tasks, including invoice handling.
• Arrange appointments for inspections and liaise with tenants, Technical Officers, contractors, and housing staff regarding access and scheduling.
• Monitor and address any issues related to property condition, including identifying potential property misuse or non-standard repair requests
• Good IT skills, including confidence in Word, Excel and email.
• Ability to meet demanding deadlines and manage a varied workload
About You
• Experience delivering high‑quality customer service
• Ability to maintain confidentiality
• Strong communication skills across phone, email and digital channels
• Experience using Microsoft Teams, SharePoint, Forms, Outlook and Excel
• Ability to manage multiple tasks in a fast‑paced environment
• Experience working as part of a team
Inclusive Employer
We welcome applications from all sections of the community and particularly encourage candidates from disabled, Black, Asian and minority ethnic backgrounds. We are a Disability Confident organisation and guarantee an interview to disabled applicants who meet the essential criteria.
West of Scotland Housing Association (WSHA) are looking for a new Repairs Assistant who shares our values and will use them to guide the way they work on a daily basis. You will play a key role in ensuring tenants receive an excellent service and that repairs are processed efficiently and accurately.
About the Role
Reporting to our Senior Repairs Officer, you will play a key role in ensuring tenants receive an excellent service and that repairs are processed efficiently and accurately.
You will play a key role in:
• Handle all repairs enquiries and accurately raise works orders with correct descriptions and priorities.
• Process and administer day-to-day repairs tasks, including invoice handling.
• Arrange appointments for inspections and liaise with tenants, Technical Officers, contractors, and housing staff regarding access and scheduling.
• Monitor and address any issues related to property condition, including identifying potential property misuse or non-standard repair requests
• Good IT skills, including confidence in Word, Excel and email.
• Ability to meet demanding deadlines and manage a varied workload
About You
• Experience delivering high‑quality customer service
• Ability to maintain confidentiality
• Strong communication skills across phone, email and digital channels
• Experience using Microsoft Teams, SharePoint, Forms, Outlook and Excel
• Ability to manage multiple tasks in a fast‑paced environment
• Experience working as part of a team
Inclusive Employer
We welcome applications from all sections of the community and particularly encourage candidates from disabled, Black, Asian and minority ethnic backgrounds. We are a Disability Confident organisation and guarantee an interview to disabled applicants who meet the essential criteria.