Housing Concierge
| Posting date: | 10 March 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 09 April 2026 |
| Location: | Birmingham (Wretham Road), B19 1ED |
| Company: | Home Group Limited |
| Job type: | Permanent |
| Job reference: | 26475 |
Summary
Housing Concierge
Earn £12.60 ph or Salary £24,638 pa, great benefits including Health Cash Plan
Permanent, Full time (37.5 hpw)
Birmingham
We can’t offer a CoS for this role
Home, a place where you belong
Calling all night owls! Prefer staying awake and working through the night rather than snoozing away like the rest of us? We’re looking for a dedicated night worker who won’t fall asleep on the job!
Here at Home Group, we look after vulnerable customers, but also those with quite complex care needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.
What you’ll do
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Walk around the building checking CCTV, fire doors and communal areas
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Greeting customers and visitors, picking up repairs or cleaning communal areas and/or voids
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The first line of support for our customers when our wider team or their own support network isn’t around to help!
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Monitor and respond to incidents calmly, quickly and fairly
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Work with colleagues and partners to manage anti-social behaviour
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Proactively address any situation before it escalates
Why join us
This is more than a job – it’s a place where you feel valued. With our learning and development offer, and support from friendly colleagues, you’ll make a real difference every day! If you’re ready to leave behind the ordinary, do something that really matters. Be part of one of the UK’s top 10 Great Places to Work!
You have
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Calm under pressure with great communication skills
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Passion and experience in supporting others, either personally or professionally
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Good judgement and clear communication
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You recognise when things are about to go wrong and are confident intervening in a sensitive way.
Stronger together
We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
The practical bits
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Working Monday to Sunday on a 4 on 4 off rota between the hours of 5 pm and 9 am
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Although you’ll work nights / lone work, we do get together regularly for training and team meetings
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Able to use technology to monitor CCTV, update records and communicate with colleagues
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You’ll need an Enhanced DBS check done (we pay for it)
What’s in it for you?
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34 days leave, pro-rated (including bank holidays and a “me day”)
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Paid time off for volunteering
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Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)
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Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies
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Career path with development and an excellent training package
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Excellent benefits and rewards including supermarket discounts and travel expenses
Find out more
Click APPLY NOW to see our Housing Concierge job description , find out about us and for help to apply. Roles can close early, so don’t wait.
For reasonable adjustments email recruitment@homegroup.org.uk
Central Supported Portfolio 605
Proud member of the Disability Confident employer scheme