Receptionist
| Posting date: | 10 March 2026 |
|---|---|
| Salary: | £14.80 per hour |
| Additional salary information: | £14.80 an hour |
| Hours: | Full time |
| Closing date: | 07 April 2026 |
| Location: | London, SE24 9AE |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A0222-22-1881 |
Summary
Book appointments and ensure the appointment system runs efficiently, including monitoring the flow of patients going into consulting and treatment rooms. Make new and follow up appointments for patients, doctors, nurses and other members of the primary health care team on the EMIS IT system as and when required. Explain practice arrangements and formal requirements to patients. Respond to all queries and requests for assistance from patients and other visitors in a courteous and efficient manner. Ensure that correspondence, reports, results etc are scanned into the correct patient records and filed using the Docman 10 IT system. Operate the telephone system and provide relevant information. Use a workflow dashboard to manage, appropriately direct and action enquiries into the surgery via the practice website. Use the various computer systems to communicate with colleagues and external organisations. Carry out start and end of day procedures, ensuring adequate handover of any outstanding work to colleagues. Actively take responsibility for and participate in the development of the practice. Attend practice clinical meetings, admin team meetings and Lambeth wide training. Actively learn about the wider NHS, in particular the role of the surgery within the Lambeth CCG, Federation and NHS England. Participate in personal development, training and regular practice/team meetings with the Practice Manager. Support patients to take their health checks for example height, weight and blood pressure in the reception area. Carry out other duties as requested by the Practice Manager and Partners. Assist in the closing and securing of the premises at the end of the clinic shift. Use practice email and IT systems in accordance with practice policies and procedures. Ensure that patient confidentiality is maintained at all times in line with the practice policy and The Caldicott Principles. Participate in the delivery and collection of items to and from other surgeries, the CCG, Hospitals and Pharmacies, or any other place in relation to practice business.