Resident Liaison Officer
| Posting date: | 10 March 2026 |
|---|---|
| Salary: | £32,000 to £37,000 per year |
| Hours: | Full time |
| Closing date: | 09 April 2026 |
| Location: | Wembley, North West London |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Sovereign Network Group |
| Job type: | Permanent |
| Job reference: | 7820 |
Summary
We have a great opportunity to join Sovereign Network Group (SNG) as a Resident Liaison Officer – Investment (RLO) within our customer team. You'll be based ideally from our Wembley Office with some flexibility around being based from our other location in Hertford. This role will combine office (3 days a week) and home working to ensure a positive work/life balance.
The Role
The role will ensure effective resident consultation and engagement throughout the completion of planned and retrofit works in occupied premises. Contribute to community engagement plans and initiatives to counter joblessness and financial exclusion.
Key Responsibilities
Produce and discuss key aspects of proposed works with tenants throughout all stages of work using appropriate communication forms
Arrange project appropriate consultation forums including public meetings, open days and drop-in sessions to engage with tenants
Lead on all aspects of resident engagement and consultation minimising disruption to achieve resident satisfaction for successful works delivery
Maintain regular on-site presence to all dwellings throughout all work stages to ensure on-going resident consultation and satisfaction with the works
Foresee barriers and risks to successful works delivery including access difficulties, implementing timely measures to overcome and meet project targets
Monitor the activities of the contractors Resident Liaison Officer to ensure contractors obligations are fully completed and records / reports kept of resident interactions
Investigate and timely resolve requests, queries and complaints from residents and stakeholders in accordance with set procedures keeping all parties updated
Contribute to the team activities including with general project administrative tasks
We are looking for someone who has
Experience dealing with residents in a social housing environment
Proven experience in resident or stakeholder engagement
Strong communication and conflict-resolution skills
Experience collating information from several sources to undertake tasks and to create and update plans
Good IT skills, including Microsoft Office
Flexible approach to working hours
We have some great benefits at SNG, including:
25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
Chance to buy or sell holiday as part of our flexible benefits package
3 additional Wellbeing days and 2 paid volunteering days
Generous matched pension scheme up to 12% and Life cover at 4x salary
Enhanced maternity/adoption pay
Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
Options for private medical insurance, dental insurance and critical illness cover
Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.
If you would like the opportunity to make a real impact within our changing and growing organisation, we would love to hear from you!
The Role
The role will ensure effective resident consultation and engagement throughout the completion of planned and retrofit works in occupied premises. Contribute to community engagement plans and initiatives to counter joblessness and financial exclusion.
Key Responsibilities
Produce and discuss key aspects of proposed works with tenants throughout all stages of work using appropriate communication forms
Arrange project appropriate consultation forums including public meetings, open days and drop-in sessions to engage with tenants
Lead on all aspects of resident engagement and consultation minimising disruption to achieve resident satisfaction for successful works delivery
Maintain regular on-site presence to all dwellings throughout all work stages to ensure on-going resident consultation and satisfaction with the works
Foresee barriers and risks to successful works delivery including access difficulties, implementing timely measures to overcome and meet project targets
Monitor the activities of the contractors Resident Liaison Officer to ensure contractors obligations are fully completed and records / reports kept of resident interactions
Investigate and timely resolve requests, queries and complaints from residents and stakeholders in accordance with set procedures keeping all parties updated
Contribute to the team activities including with general project administrative tasks
We are looking for someone who has
Experience dealing with residents in a social housing environment
Proven experience in resident or stakeholder engagement
Strong communication and conflict-resolution skills
Experience collating information from several sources to undertake tasks and to create and update plans
Good IT skills, including Microsoft Office
Flexible approach to working hours
We have some great benefits at SNG, including:
25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
Chance to buy or sell holiday as part of our flexible benefits package
3 additional Wellbeing days and 2 paid volunteering days
Generous matched pension scheme up to 12% and Life cover at 4x salary
Enhanced maternity/adoption pay
Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
Options for private medical insurance, dental insurance and critical illness cover
Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.
If you would like the opportunity to make a real impact within our changing and growing organisation, we would love to hear from you!
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.