Contact Centre Advisor
| Posting date: | 10 March 2026 |
|---|---|
| Salary: | £10.00 to £12.21 per hour |
| Hours: | Part time |
| Closing date: | 15 March 2026 |
| Location: | Haverhill, Suffolk |
| Remote working: | On-site only |
| Company: | Abbeycroft Leisure |
| Job type: | Permanent |
| Job reference: | ACL014 |
Summary
Contact Centre Advisor – Haverhill – National Minimum Wage
As a Contact Centre Advisor, you'll play a vital role in answering queries by customers and members on the phone, by email and social media. Your responsibilities will include handling bookings, cancellations, membership sales, and addressing any member queries with care and professionalism for all Abbeycroft sites.
17 average hours per week
Rota
Week 1: Monday: 09.00 – 13.30, Wednesday: 14.00 – 18.30, Thursday: 14.30 – 18.30, Saturday: 09.00 – 13.00, Sunday: 09.00 – 13.00
Week 2: Monday: 09.00 – 13.30, Wednesday: 14.00 – 18.30, Thursday: 14.30 – 18.30
Abbeycroft can offer you:
• A multisite membership
• A discounted multisite membership for someone that lives with you
• Free child swims (not lessons)
• A generous annual leave entitlement
• Pension scheme with NEST
• Opportunities for career development and progression
We also offer Westfield Health Benefits which include Mental, Physical health and financial support, a 24/7 DoctorLineTM, access to Togetherall and generous Highstreet discounts and cashback.
Key Responsibilities:
• Assisting all queries ensuring a positive experience is followed.
• Manage bookings, process memberships or cancellations, and provide information to members as needed for all Abbeycroft Leisure Centres.
• Maintain a high standard of customer service, demonstrating patience and empathy in all interactions.
• Utilise computer systems confidently to handle administrative tasks efficiently.
Requirements:
• Genuine passion for helping others and creating positive experiences.
• Flexible approach to work in a dynamic and diverse environment.
• Organisational skills and comfort with computer usage.
• Commitment to delivering exceptional customer service.
• Good phone manner and competency using Microsoft packages.
Qualifications: N/A
Closing Date: Sunday 15th March 2026 (Midnight)
Interviews will take place onsite on 17th March 2026 / 19th March 2026
Join our team at Abbeycroft and become part of a rewarding journey dedicated to community well-being. Apply now to start your adventure with us!
Most roles at Abbeycroft involve some form of regulated activity with children and so an Enhanced DBS Check including the Children’s Barred List will often be appropriate.
As a Disability Confident Employer we encourage you to let us know If you require reasonable adjustments to any part of the recruitment/selection process. We will guarantee an interview to a candidate with a disability as defined by the Equality Act 2010, if they otherwise meet the minimum selection requirements.
As a Contact Centre Advisor, you'll play a vital role in answering queries by customers and members on the phone, by email and social media. Your responsibilities will include handling bookings, cancellations, membership sales, and addressing any member queries with care and professionalism for all Abbeycroft sites.
17 average hours per week
Rota
Week 1: Monday: 09.00 – 13.30, Wednesday: 14.00 – 18.30, Thursday: 14.30 – 18.30, Saturday: 09.00 – 13.00, Sunday: 09.00 – 13.00
Week 2: Monday: 09.00 – 13.30, Wednesday: 14.00 – 18.30, Thursday: 14.30 – 18.30
Abbeycroft can offer you:
• A multisite membership
• A discounted multisite membership for someone that lives with you
• Free child swims (not lessons)
• A generous annual leave entitlement
• Pension scheme with NEST
• Opportunities for career development and progression
We also offer Westfield Health Benefits which include Mental, Physical health and financial support, a 24/7 DoctorLineTM, access to Togetherall and generous Highstreet discounts and cashback.
Key Responsibilities:
• Assisting all queries ensuring a positive experience is followed.
• Manage bookings, process memberships or cancellations, and provide information to members as needed for all Abbeycroft Leisure Centres.
• Maintain a high standard of customer service, demonstrating patience and empathy in all interactions.
• Utilise computer systems confidently to handle administrative tasks efficiently.
Requirements:
• Genuine passion for helping others and creating positive experiences.
• Flexible approach to work in a dynamic and diverse environment.
• Organisational skills and comfort with computer usage.
• Commitment to delivering exceptional customer service.
• Good phone manner and competency using Microsoft packages.
Qualifications: N/A
Closing Date: Sunday 15th March 2026 (Midnight)
Interviews will take place onsite on 17th March 2026 / 19th March 2026
Join our team at Abbeycroft and become part of a rewarding journey dedicated to community well-being. Apply now to start your adventure with us!
Most roles at Abbeycroft involve some form of regulated activity with children and so an Enhanced DBS Check including the Children’s Barred List will often be appropriate.
As a Disability Confident Employer we encourage you to let us know If you require reasonable adjustments to any part of the recruitment/selection process. We will guarantee an interview to a candidate with a disability as defined by the Equality Act 2010, if they otherwise meet the minimum selection requirements.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.