Customer Service Advisor - Skips and Roro's
| Posting date: | 09 March 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 20 March 2026 |
| Location: | PH2 9PX |
| Remote working: | On-site only |
| Company: | Binn Group ltd |
| Job type: | Permanent |
| Job reference: | BGL00061 |
Summary
The Binn Group is one of Scotland’s leading recycling, renewable energy and waste management companies.
Due to continuing business success and growth we now have a fantastic opportunity within the Transport team. Please note that experience is preferable however Binn Group will provide training in all required areas.
Binn group are an equal opportunities employer and welcome applications from underrepresented groups.
The Role
Are you a natural problem-solver who thrives in a fast-paced environment? We are looking for a Customer Service Advisor to join our transport team. You will be the primary point of contact for our clients, ensuring their waste management needs are met with efficiency and a smile (even over the phone!).
This isn't just "answering phones"—it’s about managing the flow of our fleet. You’ll be booking jobs, resolving delivery issues, and keeping our skip turnover high. If you are organised, tech-savvy, and love helping people, this is the role for you.
What You’ll Be Doing
Service Excellence
· The First Point of Contact: Answering customer calls and booking jobs onto our Purgo system with 100% accuracy.
· Relationship Management: Building rapport with customers to anticipate their needs and provide clear updates on deliveries, pricing, and schedules.
· Proactive Coordination: Making "chaser calls" to customers to ensure quick skip turnover and efficient equipment use.
· Problem Resolution: Handling queries and "issue board" items daily, ensuring no customer is left waiting for an answer.
Technical & Compliance
· Data Integrity: Ensuring all transport data in Purgo is live and accurate to support our driving team. Geographical knowledge of Fife, Tayside and further a benefit.
· Regulatory Support: Correcting and filing SEPA paperwork and permits to keep our operations compliant and audit-ready.
· Internal Advisory: Collaborating with other departments to advise on collection frequencies and uplift rates.
· Safety: Following ISO standards and safe working principles to maintain a secure office and yard environment.
Who You Are
· A Great Communicator: You can handle a busy phone line with a polite, professional, and clear manner.
· A Team Player: You enjoy working closely with others to "get the job done" and foster a positive office culture.
· Detail-Oriented: You understand that in transport, a small data entry error can lead to a big logistical headache.
· Eager to Learn: You have an aptitude for learning specialized software and are interested in the technical side of logistics (SEPA, ISO, etc.).
Why Join Us?
· Specialised Training: Become an expert in Purgo, a leading transport management system.
· Career Growth: Gain exposure to the technical, compliance, and operational sides of a growing business.
What we can offer
An exciting opportunity to develop skills within a fast-paced transport office within a leading resource management business. There is always potential at Binn for the right candidate. If you think you have some of the skills but not all, get in touch anyway.
Benefits: Spring lamb cuddling;Life assurance; Company electric car scheme*; Contributary pension and more.
Right to work in the UK
All applications will be considered with successful candidates being invited to the interview stage.
*After one year of service
Due to continuing business success and growth we now have a fantastic opportunity within the Transport team. Please note that experience is preferable however Binn Group will provide training in all required areas.
Binn group are an equal opportunities employer and welcome applications from underrepresented groups.
The Role
Are you a natural problem-solver who thrives in a fast-paced environment? We are looking for a Customer Service Advisor to join our transport team. You will be the primary point of contact for our clients, ensuring their waste management needs are met with efficiency and a smile (even over the phone!).
This isn't just "answering phones"—it’s about managing the flow of our fleet. You’ll be booking jobs, resolving delivery issues, and keeping our skip turnover high. If you are organised, tech-savvy, and love helping people, this is the role for you.
What You’ll Be Doing
Service Excellence
· The First Point of Contact: Answering customer calls and booking jobs onto our Purgo system with 100% accuracy.
· Relationship Management: Building rapport with customers to anticipate their needs and provide clear updates on deliveries, pricing, and schedules.
· Proactive Coordination: Making "chaser calls" to customers to ensure quick skip turnover and efficient equipment use.
· Problem Resolution: Handling queries and "issue board" items daily, ensuring no customer is left waiting for an answer.
Technical & Compliance
· Data Integrity: Ensuring all transport data in Purgo is live and accurate to support our driving team. Geographical knowledge of Fife, Tayside and further a benefit.
· Regulatory Support: Correcting and filing SEPA paperwork and permits to keep our operations compliant and audit-ready.
· Internal Advisory: Collaborating with other departments to advise on collection frequencies and uplift rates.
· Safety: Following ISO standards and safe working principles to maintain a secure office and yard environment.
Who You Are
· A Great Communicator: You can handle a busy phone line with a polite, professional, and clear manner.
· A Team Player: You enjoy working closely with others to "get the job done" and foster a positive office culture.
· Detail-Oriented: You understand that in transport, a small data entry error can lead to a big logistical headache.
· Eager to Learn: You have an aptitude for learning specialized software and are interested in the technical side of logistics (SEPA, ISO, etc.).
Why Join Us?
· Specialised Training: Become an expert in Purgo, a leading transport management system.
· Career Growth: Gain exposure to the technical, compliance, and operational sides of a growing business.
What we can offer
An exciting opportunity to develop skills within a fast-paced transport office within a leading resource management business. There is always potential at Binn for the right candidate. If you think you have some of the skills but not all, get in touch anyway.
Benefits: Spring lamb cuddling;Life assurance; Company electric car scheme*; Contributary pension and more.
Right to work in the UK
All applications will be considered with successful candidates being invited to the interview stage.
*After one year of service
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.