Duty Manager - Retail
| Posting date: | 09 March 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 23 March 2026 |
| Location: | WN1 |
| Remote working: | On-site only |
| Company: | Rebuild with Hope Foundation |
| Job type: | Permanent |
| Job reference: |
Summary
Job Title: Duty Manager - Retail
Charity: Rebuild with Hope
Location: Wigan WN1
Contract Type: permanent
Hours: Full-time 37.5 hours - to include Saturdays
Reports To: Store Manager
Join Our Team as Duty Manager! Are you a Duty Manager looking for a new challenge? We are seeking a talented team member to join our growing team.
Company Overview:
Rebuild with Hope is a charitable organisation established to support individuals with multiple barriers to employment, whilst supporting those suffering due to the rising cost of living.
The charity currently has eight stores, with our flagship store in Wigan. These stores sell high street brands with discounts of up to 70% across all categories, homewares, clothing, gifts, toys, and accessories.
We are committed to creating opportunities for those who need them most, empowering people to overcome challenges, build confidence, and create brighter futures. Through this work, we aim to strengthen and uplift our local community, fostering an inclusive and resilient society where everyone has the chance to thrive
Role Overview
The Duty Manager plays a key role in the day-to-day running of the retail stores. This position supports the Store Manager by overseeing operations during shifts, ensuring compliance with procedures, and providing guidance and support to staff. The Duty Manager supports team performance, authorises key transactions such as refunds and discounts, ensures health and safety standards are met, and helps maintain a positive and productive working environment. They lead by example and ensure the store operates efficiently, safely, and in line with organisational values.
Key Responsibilities
• Provide professional customer service, to encourage repeat visits and customer loyalty
• Complete all refunds and returns to ensure company policy is followed
• Maintain high visual merchandising standards in store including window displays, mannequins and fixtures.
• Have an understanding of best-selling lines to ensure replenishing stock is efficient
• Understand all policies and procedures, including health & safety to support with accident reporting
• Be knowledgeable on cash management to support on audits, this includes cashing up and reporting discrepancies.
• Report any issues, concerns, or incidents to the Manager
• Represent Rebuild with Hope positively within the local community
Skills and Experience
• Customer focused
• Understanding of the retail sector
• Able to communicate clearly
• Works well in supporting a team
• Knowledge of cash handling, EPOS systems, and banking processes
• Awareness of company policies, including refunds, discounts, and staff purchases
• Basic understanding of employment procedures, including sickness and absence management
• Knowledge of stock control and loss prevention practices
• Positive attitude
• Aligned with the purpose and mission of the Foundation
• Flexible to meet the demands of the Foundation
• Reliable and dependable
• Confident but fair in decision-making
• Professional
• Presentable at all times
• Flexible and adaptable to changes
Salary and Benefits
• £14.00 per hour
• 25 days annual leave
• Social impact career – work directly in a role that changes lives and builds community resilience.
• Positive, inclusive team culture committed to fairness, dignity, and second-chance opportunities.
• Company discount
Closing Date 23rd March 2026
The advert may be withdrawn before the closing date if sufficient applications are received
How to Apply: If you are interested in joining our team, please submit your Curriculum vitae and cover letter to recruitment@rbwhfoundation.org, stating what job you are applying for.
We look forward to hearing from you!
Charity: Rebuild with Hope
Location: Wigan WN1
Contract Type: permanent
Hours: Full-time 37.5 hours - to include Saturdays
Reports To: Store Manager
Join Our Team as Duty Manager! Are you a Duty Manager looking for a new challenge? We are seeking a talented team member to join our growing team.
Company Overview:
Rebuild with Hope is a charitable organisation established to support individuals with multiple barriers to employment, whilst supporting those suffering due to the rising cost of living.
The charity currently has eight stores, with our flagship store in Wigan. These stores sell high street brands with discounts of up to 70% across all categories, homewares, clothing, gifts, toys, and accessories.
We are committed to creating opportunities for those who need them most, empowering people to overcome challenges, build confidence, and create brighter futures. Through this work, we aim to strengthen and uplift our local community, fostering an inclusive and resilient society where everyone has the chance to thrive
Role Overview
The Duty Manager plays a key role in the day-to-day running of the retail stores. This position supports the Store Manager by overseeing operations during shifts, ensuring compliance with procedures, and providing guidance and support to staff. The Duty Manager supports team performance, authorises key transactions such as refunds and discounts, ensures health and safety standards are met, and helps maintain a positive and productive working environment. They lead by example and ensure the store operates efficiently, safely, and in line with organisational values.
Key Responsibilities
• Provide professional customer service, to encourage repeat visits and customer loyalty
• Complete all refunds and returns to ensure company policy is followed
• Maintain high visual merchandising standards in store including window displays, mannequins and fixtures.
• Have an understanding of best-selling lines to ensure replenishing stock is efficient
• Understand all policies and procedures, including health & safety to support with accident reporting
• Be knowledgeable on cash management to support on audits, this includes cashing up and reporting discrepancies.
• Report any issues, concerns, or incidents to the Manager
• Represent Rebuild with Hope positively within the local community
Skills and Experience
• Customer focused
• Understanding of the retail sector
• Able to communicate clearly
• Works well in supporting a team
• Knowledge of cash handling, EPOS systems, and banking processes
• Awareness of company policies, including refunds, discounts, and staff purchases
• Basic understanding of employment procedures, including sickness and absence management
• Knowledge of stock control and loss prevention practices
• Positive attitude
• Aligned with the purpose and mission of the Foundation
• Flexible to meet the demands of the Foundation
• Reliable and dependable
• Confident but fair in decision-making
• Professional
• Presentable at all times
• Flexible and adaptable to changes
Salary and Benefits
• £14.00 per hour
• 25 days annual leave
• Social impact career – work directly in a role that changes lives and builds community resilience.
• Positive, inclusive team culture committed to fairness, dignity, and second-chance opportunities.
• Company discount
Closing Date 23rd March 2026
The advert may be withdrawn before the closing date if sufficient applications are received
How to Apply: If you are interested in joining our team, please submit your Curriculum vitae and cover letter to recruitment@rbwhfoundation.org, stating what job you are applying for.
We look forward to hearing from you!