Medical Receptionist
| Posting date: | 09 March 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 30 March 2026 |
| Location: | Brentford, TW8 8DS |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | E0054-26-0001BFP |
Summary
The following are the core responsibilities of the Medical Receptionist. There may occasionally be a requirement to carry out other duties depending on workload, operational needs, and staffing levels. Primary Responsibilities a. Receive and process correspondence from hospitals, external healthcare providers, and other agencies. b. Scan and upload documents onto the SystmOne clinical system, ensuring accurate patient record management. c. Review and appropriately allocate documents within SystmOne, forwarding them to the relevant clinician for review and action. d. Initiate and respond to requests from patients, practice staff, and external healthcare agencies in a professional and timely manner. e. Photocopy and prepare documentation as required by clinicians and administrative staff. f. Provide administrative support and cover for colleagues during periods of absence. g. Accurately input patient information and updates into SystmOne where required. h. Manage and resolve patient queries efficiently, escalating issues where appropriate. i. Maintain a clean, organised, and efficient working environment at all times. j. Provide general administrative support to clinical staff as required. k. Complete administrative tasks relating to patient results, correspondence, and clinical letters. l. Demonstrate flexibility and adaptability in managing changing workloads and priorities to ensure the smooth operation of the practice. m. Use SystmOne and other digital systems effectively for patient record management, appointment scheduling, and communication within the practice. Secondary Responsibilities In addition to the primary responsibilities, the Medical Receptionist may also be required to: a. Maintain and monitor the practice appointment system using SystmOne. b. Process appointment requests received in person, by telephone, and via online systems such as SystmConnect or other web-based request platforms. c. Answer incoming telephone calls and direct them appropriately or deal with enquiries where possible. d. Signpost patients to the appropriate healthcare professional or service within the NHS. e. Support practice audits and administrative reviews as directed by management. f. Process incoming electronic communications and documents where required. g. Scan and attach patient-related documentation accurately to patient records within SystmOne. h. Carry out opening and closing procedures in accordance with the practice rota and operational requirements.