Plumbing & Gas Training Officer - (East)
| Posting date: | 09 March 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 27 March 2026 |
| Location: | Norfolk, Eastern England |
| Remote working: | Hybrid - work remotely up to 4 days per week |
| Company: | JTL |
| Job type: | Permanent |
| Job reference: | REF-CP-QSEHOX1 |
Summary
Plumbing and Domestic Heating Technician Training Officer
Location: Home-based with travel across the Eastern region (Norfolk).
Working pattern/hours: Full time, 35 hours per week
Salary: Up to £40,000, depending on skills and experience.
Support and guide the next generation of plumbing professionals
Do you want to play an important role in shaping the future of the plumbing and heating industry? As a Plumbing Training Officer, you’ll combine assessment, mentoring, and coaching to help apprentices develop the technical skills, professional standards, and personal qualities they need to succeed.
This is a field-based role where you’ll visit apprentices in their workplaces, build strong relationships with employers, and ensure all parties work together to achieve the very best outcomes. You’ll see the impact of your support first-hand as your apprentices grow in skill, confidence, and professionalism, making this a role that is both challenging and deeply rewarding.
About the role
You’ll be responsible for monitoring and assessing apprentices throughout their Level 3 Plumbing and Domestic Heating Technician apprenticeship, ensuring they develop the full range of knowledge, skills, and behaviours set out in the apprenticeship standard.
Your role will also involve coaching apprentices to overcome challenges, guiding them towards professional excellence, and working closely with employers so they understand progress and how to further support development. Safeguarding and health & safety are at the heart of everything you do, ensuring every apprentice learns in a safe, supportive, and inclusive environment.
You’ll:
Visit apprentices in their workplaces to assess progress against the apprenticeship standard and industry expectations.
Use a variety of assessment methods to evaluate competence, identify areas for improvement, and adapt your approach to meet individual needs.
Provide clear, constructive, and developmental feedback to help apprentices consolidate learning and achieve their best possible outcomes.
Coach apprentices to develop the professional behaviours, resilience, and problem-solving skills needed for success in the workplace.
Build and maintain strong relationships with employers, keeping them informed of progress and agreeing actions to support ongoing development.
Maintain accurate and up-to-date records of progress, attendance, and assessment results, producing reports as required.
Embed employability skills, British values, equality and diversity, safeguarding, and health and safety into all aspects of assessment and coaching.
Take proactive responsibility for safeguarding and promoting the welfare of apprentices, as well as ensuring their health and safety at all times in the workplace.
Keep your industry knowledge and technical skills current through CPD, trade engagement, and contact with employers.
What we’re looking for:
Level 3 plumbing qualification (or equivalent) with strong technical knowledge and industry experience.
GCSE/O-Level Maths and English (A–C, 9–4) or Level 2 equivalent.
Excellent communication, organisational, and IT skills.
Commitment to your own ongoing professional development.
Desirable:
Assessor qualifications (D32, D33, A1, or TAQA).
Health & Safety qualification (e.g. IOSH Managing Safely).
Level 3 Award in Education and Training (AET) or equivalent teaching qualification, or willingness to achieve this.
Internal Verifier qualifications (D34, V1, or TAQA).
Why join JTL?
At JTL, we’re proud to be an Ofsted ‘Good’ training provider and a registered charity, reinvesting every penny back into our learners, staff, and facilities. As part of our team, you’ll enjoy:
Some of our benefits include:
25 days’ annual leave plus bank holidays, with extra days for long service and a Christmas shutdown.
Generous pension scheme with matched contributions and additional employer top-up.
Life assurance and occupational sick pay.
Optional private healthcare after probation, plus a free annual health check after three years.
Gym membership discount scheme, cycle-to-work scheme, and access to an Employee Assistance Programme for you and your family.
CPD support, including funding for professional qualifications, ongoing training, and paid professional memberships.
Additional benefits such as a corporate wear allowance, retail discounts, and season ticket loans.
Our Safeguarding Commitment
JTL is committed to safeguarding and promoting the welfare of young people and expects all its employees to share this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.
If you’re ready to make a lasting difference in the lives of future plumbing professionals — and want to join a team that values your expertise, supports your development, and celebrates your success — we’d love to hear from you.
This role requires an Enhanced DBS check.
Location: Home-based with travel across the Eastern region (Norfolk).
Working pattern/hours: Full time, 35 hours per week
Salary: Up to £40,000, depending on skills and experience.
Support and guide the next generation of plumbing professionals
Do you want to play an important role in shaping the future of the plumbing and heating industry? As a Plumbing Training Officer, you’ll combine assessment, mentoring, and coaching to help apprentices develop the technical skills, professional standards, and personal qualities they need to succeed.
This is a field-based role where you’ll visit apprentices in their workplaces, build strong relationships with employers, and ensure all parties work together to achieve the very best outcomes. You’ll see the impact of your support first-hand as your apprentices grow in skill, confidence, and professionalism, making this a role that is both challenging and deeply rewarding.
About the role
You’ll be responsible for monitoring and assessing apprentices throughout their Level 3 Plumbing and Domestic Heating Technician apprenticeship, ensuring they develop the full range of knowledge, skills, and behaviours set out in the apprenticeship standard.
Your role will also involve coaching apprentices to overcome challenges, guiding them towards professional excellence, and working closely with employers so they understand progress and how to further support development. Safeguarding and health & safety are at the heart of everything you do, ensuring every apprentice learns in a safe, supportive, and inclusive environment.
You’ll:
Visit apprentices in their workplaces to assess progress against the apprenticeship standard and industry expectations.
Use a variety of assessment methods to evaluate competence, identify areas for improvement, and adapt your approach to meet individual needs.
Provide clear, constructive, and developmental feedback to help apprentices consolidate learning and achieve their best possible outcomes.
Coach apprentices to develop the professional behaviours, resilience, and problem-solving skills needed for success in the workplace.
Build and maintain strong relationships with employers, keeping them informed of progress and agreeing actions to support ongoing development.
Maintain accurate and up-to-date records of progress, attendance, and assessment results, producing reports as required.
Embed employability skills, British values, equality and diversity, safeguarding, and health and safety into all aspects of assessment and coaching.
Take proactive responsibility for safeguarding and promoting the welfare of apprentices, as well as ensuring their health and safety at all times in the workplace.
Keep your industry knowledge and technical skills current through CPD, trade engagement, and contact with employers.
What we’re looking for:
Level 3 plumbing qualification (or equivalent) with strong technical knowledge and industry experience.
GCSE/O-Level Maths and English (A–C, 9–4) or Level 2 equivalent.
Excellent communication, organisational, and IT skills.
Commitment to your own ongoing professional development.
Desirable:
Assessor qualifications (D32, D33, A1, or TAQA).
Health & Safety qualification (e.g. IOSH Managing Safely).
Level 3 Award in Education and Training (AET) or equivalent teaching qualification, or willingness to achieve this.
Internal Verifier qualifications (D34, V1, or TAQA).
Why join JTL?
At JTL, we’re proud to be an Ofsted ‘Good’ training provider and a registered charity, reinvesting every penny back into our learners, staff, and facilities. As part of our team, you’ll enjoy:
Some of our benefits include:
25 days’ annual leave plus bank holidays, with extra days for long service and a Christmas shutdown.
Generous pension scheme with matched contributions and additional employer top-up.
Life assurance and occupational sick pay.
Optional private healthcare after probation, plus a free annual health check after three years.
Gym membership discount scheme, cycle-to-work scheme, and access to an Employee Assistance Programme for you and your family.
CPD support, including funding for professional qualifications, ongoing training, and paid professional memberships.
Additional benefits such as a corporate wear allowance, retail discounts, and season ticket loans.
Our Safeguarding Commitment
JTL is committed to safeguarding and promoting the welfare of young people and expects all its employees to share this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.
If you’re ready to make a lasting difference in the lives of future plumbing professionals — and want to join a team that values your expertise, supports your development, and celebrates your success — we’d love to hear from you.
This role requires an Enhanced DBS check.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.