Endoscopy Scheduler
| Posting date: | 05 March 2026 |
|---|---|
| Salary: | £24,937.00 to £26,598.00 per year |
| Additional salary information: | £24937.00 - £26598.00 a year |
| Hours: | Full time |
| Closing date: | 19 March 2026 |
| Location: | St Helens, WA9 3DA |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9409-26-0223 |
Summary
To analyse waiting lists to enable planning of patient procedure dates ensuring that diagnostic, RTT and cancer targets are met. To provide advice and guidance to patients with regard to medication and preparation prior to their procedure. Arrange admissions for patients who need a TCI pre or post Endoscopy and inform the Unit of any changes/cancellations. Recording, accessing, and updating Patient information on Careflow system in a timely and accurate manner. Record National procedure codes for all patients undergoing day case procedures on Solus & Careflow. Participate in the reception cover rota for all MWL Sites. Deal efficiently and effectively with telephone calls (patient, consultants, secretaries, endoscopy staff, operational managers etc.) Ensuring confidentiality is strictly maintained and complying with Data Protection Act. To initiate and send out partial booking letters to invite patients to telephone to agree an admission date. Once patient has telephoned the office, discuss whether the dates offered are convenient, agree and book date and arrange for letter and appropriate literature / preparation to be sent to the patient. Ensure that all patients are offered choice of date and time for their admissions with reasonable notice within the relevant NHS maximum waiting times. Provide general advice and guidance to patients and relatives on admissions. Cancel and rearrange admissions as and when needed (via ward, consultants, patients etc.) Liaise with Team Leader and Directorate Managers over late cancellations and arrange any backfilling if appropriate. Telephone patients with details of cancellations/admissions when required. Dealing with resultant patient queries in a polite, courteous and tactful manner. (May occasionally deal with stressed or anxious patients). Ensure all cancelled procedures (both patients and hospital initiated) and DNAs are followed up efficiently. To liaise, update and escalate to the Scheduling Manager when appropriate. Keep electronic diaries up to date. To deal with incoming and outgoing mail. Adhere to all relevant national and local deadlines/targets. Liaise with other hospitals both NHS and private. Liaise with all other staff clerical, secretarial, wards, endoscopy staff, GPs etc. Use computer software MS Word, Excel, Solus and Careflow. Maintain a safe environment within the workplace whilst adhering to Health and Safety policy. Cover colleagues sickness/annual leave when necessary. Ensure all up-to-date Trust and Departmental policies and procedures are adhered to. Performing all ad-hoc clerical duties as required i.e. photocopying, email, typing and telephone calls. To participate in audits within the department as required.