Customer Service Manager
| Posting date: | 05 March 2026 |
|---|---|
| Salary: | £35,000 to £37,000 per year |
| Hours: | Full time |
| Closing date: | 04 April 2026 |
| Location: | NG31 7UA |
| Remote working: | On-site only |
| Company: | Ambitions Personnel |
| Job type: | Permanent |
| Job reference: | 118313-15500 |
Summary
We're supporting a well-established manufacturing business in Grantham looking for a Customer Service Team Leader to lead and develop their customer service team of four. This isn't just a management role - it's hands-on, strategic, and rewarding.
You'll get to know the business inside out, understanding the current workflows in Excel and Sage, and then - BOOM - you'll map out new processes, improve efficiencies, and train the team on how to do things "the new way".
The team isn't new - they've been there 2-10 years and a lot of what they know is in their heads. Your role is to capture that knowledge, process it, and get everything ready for a new CRM system coming in September 2026.
Day-to-day, you'll:
• Do one-to-ones, performance reviews, and hands-on work when required
• Get stuck in with key accounts and customer queries alongside your team
• Implement KPIs, reporting, and improvements to drive performance
• Build processes and training guides to embed new ways of working
• Grow your role as the business grows, with the option to diversify the team in the future
This role comes with autonomy, variety, and real responsibility - you're not just a manager, you're a stakeholder in the business as an employee-owned company, so the rewards reflect your impact.
Who We're Looking For
• Strong people management skills - confident coaching and developing a team
• A hands-on approach - happy to get involved alongside your team when needed
• Experience with Excel, Sage, or similar systems
• The confidence to take ownership and make decisions
Working Hours
• Business operates 8:30 - 5:30
Office-based in Grantham.
GRA2