Senior Operational Relationship Manager
| Posting date: | 05 March 2026 |
|---|---|
| Salary: | £50,182 to £53,695 per year |
| Additional salary information: | New entrants to the Civil Service will start their role on the salary band minimum £50,182 for London Roles. You may be eligible for an additional Recruitment and Retention allowance, pending a Capability and Skills Assessment, with a value of up to £8,300. |
| Hours: | Full time |
| Closing date: | 17 March 2026 |
| Location: | London, UK |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Government Recruitment |
| Job type: | Permanent |
| Job reference: | 447350 |
Summary
As a Senior Operational Business Relationship Manager within HOD, you will act as a conduit between customers and HOD teams, capturing and responding to customer issues and queries.
You will be responsible for managing the development, maintenance and review Service Level Agreements (SLAs) for services provided to customers, and ensuring any service issues are investigated.
You will work closely with your team and others such as the Service Managers, ensuring services are delivered to customers in line with SLAs.
As Senior Operational Business Relationship Manager you will ensure representation at Police meetings, providing advice and guidance on service-related matters and communication of relevant information.
Key responsibilities
Leading and managing Business Relationship Managers and the Microfiche Team, ensuring appropriate Service Level Agreements (SLAs) that underpin the delivery of services are established and reflect customer needs.
Engaging and building relationships with Home Office, Police and other customers, ensuring customer issues and queries are addressed and helping to articulate service requirements.
Regularly engaging and communicating with customers.
Building and maintaining relationships with other HO Digital teams and suppliers, ensuring all stakeholders are collectively focused on driving and maintaining service performance as per agreed SLAs.
Ensuring meetings with customers are managed effectively, with meeting outcomes documented and shared.
Understanding the schedule of planned and inflight projects / changes, having a clear view of upcoming changes across the Home Office estate and the potential impact on services.
The successful candidate will need to be adaptable and willing to work flexibly across the wider team as required, performing additional duties reasonably expected within the scope of the grade.
You will be responsible for managing the development, maintenance and review Service Level Agreements (SLAs) for services provided to customers, and ensuring any service issues are investigated.
You will work closely with your team and others such as the Service Managers, ensuring services are delivered to customers in line with SLAs.
As Senior Operational Business Relationship Manager you will ensure representation at Police meetings, providing advice and guidance on service-related matters and communication of relevant information.
Key responsibilities
Leading and managing Business Relationship Managers and the Microfiche Team, ensuring appropriate Service Level Agreements (SLAs) that underpin the delivery of services are established and reflect customer needs.
Engaging and building relationships with Home Office, Police and other customers, ensuring customer issues and queries are addressed and helping to articulate service requirements.
Regularly engaging and communicating with customers.
Building and maintaining relationships with other HO Digital teams and suppliers, ensuring all stakeholders are collectively focused on driving and maintaining service performance as per agreed SLAs.
Ensuring meetings with customers are managed effectively, with meeting outcomes documented and shared.
Understanding the schedule of planned and inflight projects / changes, having a clear view of upcoming changes across the Home Office estate and the potential impact on services.
The successful candidate will need to be adaptable and willing to work flexibly across the wider team as required, performing additional duties reasonably expected within the scope of the grade.