Senior Application Operations Engineer
| Posting date: | 05 March 2026 |
|---|---|
| Salary: | £48,527 to £55,532 per year |
| Additional salary information: | NHS Pension |
| Hours: | Full time |
| Closing date: | 12 March 2026 |
| Location: | Cardiff, Cardiff County |
| Remote working: | Hybrid - work remotely up to 4 days per week |
| Company: | Digital Health and Care Wales |
| Job type: | Permanent |
| Job reference: | 025-AC046-0226 |
Summary
The Welsh Admin Portal (WAP) allows users in the Local Health Board’s Medical Records teams will seamlessly interact with the local Patient Administration Service (PAS) resulting in the referral being created in the PAS electronically. Subsequently in conjunction with the Welsh Clinical Portal (WCP) and Welsh Care Records Service (WCRS) the WAP application generates the necessary information needed for a Consultant to prioritise the referral. WCP provides electronic updates back to WAP and WCCG and stores the updated referrals in WCRS. WAP is used to manage the progression of the referral in PAS through to being ready for booking.
We are looking for talented, enthusiastic and motivated individuals to join our Software Applications team supporting this major National software application that forms the backbone of the NHS in Wales.
Someone who has had either grass roots experience of the Welsh Admin Portal or has helped develop or support equivalent systems in the past you will be required to take a flexible and innovative approach combined with excellent interpersonal, communication and organisational skills to ensure that the application performs to the requirements of its users. You will take responsibility for leading all operational aspects of the Welsh Admin Portal.
Main duties of the job
We are looking for software professionals who have the enthusiasm, creativity and skill to support an application and software that helps Clinicians deliver better patient care. We want people who consider software as a craft and are diligent in producing robust working software that meets the needs of users.
Our approach to learning is by doing and from day one your focus will be on helping us deliver software to users. We will provide you with the opportunities to ask for help and guidance but we also encourage you to have the enthusiasm, drive and aptitude to also develop your skills independently and become an effective senior team member.
As someone has had either experience of the Welsh Admin Portal or has helped develop equivalent systems in the past you will be required to take a flexible and innovative approach combined with excellent interpersonal, communication and organisational skills to ensure that the WelshPAS application performs to the requirements of its users. You will take responsibility for leading the operational and developmental aspects of the Welsh Admin Portal.
Working for our organisation
Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
This is an excellent opportunity for those with extensive operational IT experience who wish to work at a national level. Understanding a broad range of infrastructure and software technologies is essential to this post as is an excellent understanding of Problem, Change and Release management. You will be required to:
Management, operation support and development of the Welsh Admin Portal
Line management responsibilities for a team of application operations engineers
Configuration and performance of the solution
Becoming the subject expert to provide guidance and technical advice to colleagues and NHS staff
Managing change requirements
Other areas of the role will be to work with our customer organisations, Welsh Government and other health services to help lead us in the future direction of referral systems in Wales as well make sure the current system always remains operational.
We are looking for talented, enthusiastic and motivated individuals to join our Software Applications team supporting this major National software application that forms the backbone of the NHS in Wales.
Someone who has had either grass roots experience of the Welsh Admin Portal or has helped develop or support equivalent systems in the past you will be required to take a flexible and innovative approach combined with excellent interpersonal, communication and organisational skills to ensure that the application performs to the requirements of its users. You will take responsibility for leading all operational aspects of the Welsh Admin Portal.
Main duties of the job
We are looking for software professionals who have the enthusiasm, creativity and skill to support an application and software that helps Clinicians deliver better patient care. We want people who consider software as a craft and are diligent in producing robust working software that meets the needs of users.
Our approach to learning is by doing and from day one your focus will be on helping us deliver software to users. We will provide you with the opportunities to ask for help and guidance but we also encourage you to have the enthusiasm, drive and aptitude to also develop your skills independently and become an effective senior team member.
As someone has had either experience of the Welsh Admin Portal or has helped develop equivalent systems in the past you will be required to take a flexible and innovative approach combined with excellent interpersonal, communication and organisational skills to ensure that the WelshPAS application performs to the requirements of its users. You will take responsibility for leading the operational and developmental aspects of the Welsh Admin Portal.
Working for our organisation
Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
This is an excellent opportunity for those with extensive operational IT experience who wish to work at a national level. Understanding a broad range of infrastructure and software technologies is essential to this post as is an excellent understanding of Problem, Change and Release management. You will be required to:
Management, operation support and development of the Welsh Admin Portal
Line management responsibilities for a team of application operations engineers
Configuration and performance of the solution
Becoming the subject expert to provide guidance and technical advice to colleagues and NHS staff
Managing change requirements
Other areas of the role will be to work with our customer organisations, Welsh Government and other health services to help lead us in the future direction of referral systems in Wales as well make sure the current system always remains operational.
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About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.