Helpdesk Administrator
| Posting date: | 04 March 2026 |
|---|---|
| Salary: | £28,000 to £30,000 per year |
| Hours: | Full time |
| Closing date: | 03 April 2026 |
| Location: | Maidstone, Southern, ME16 0LL |
| Company: | CBW Staffing Solutions Limited |
| Job type: | Permanent |
| Job reference: | 59348603 |
Summary
Helpdesk Administrator – FM Provider – Maidstone, Kent – Up to £30,000 per annum Are you an experienced FM Administrator looking for your next opportunity?
Do you want to expand your experience within a growing Facilities Management environment?
This is an excellent opportunity to join an established FM provider based in Maidstone, Kent on a Permanent basis. You will be part of a busy, fast-paced team supporting day-to-day facilities operations, where your organisational skills and attention to detail will be highly valued.
Hours of Work / Details:
- 08:00am – 17:00pm
- Monday to Friday (Office Based)
- Up to £30,000 per annum
- Permanent role
Key Responsibilities:
- Handling incoming and outgoing calls to support the facilities function in a professional manner
- Managing and maintaining the FM Helpdesk inbox
- Scheduling reactive maintenance call-outs and prioritising urgent requests
- Reviewing jobs logged throughout the day and allocating tasks to Engineers accordingly
- Raising and processing purchase orders and supporting invoice administration
- Issuing and closing both planned preventative maintenance (PPM) and reactive maintenance visits
- Accurately inputting and updating data within the CAFM system
- Assigning tasks via CAFM (Concept or similar system)
- Raising corrective maintenance tasks following completed PPM visits
- Supporting Office and Contract Managers with general administrative duties
- Responding to queries from engineers, clients, and management
- Organising daily workload to ensure service level agreements are met
Requirements:
- Previous Helpdesk experience within Facilities Management/Construction
- Strong general administrative background
- Working knowledge of CAFM systems (Concept or similar)
- Confident IT skills including Microsoft Office
- Strong communication and organisational skills
- Must Drive - Parking on Site
Interested? Please send your CV to Stacey at CBW Staffing Solutions for more information or to apply.
We look forward to hearing from you!
Do you want to expand your experience within a growing Facilities Management environment?
This is an excellent opportunity to join an established FM provider based in Maidstone, Kent on a Permanent basis. You will be part of a busy, fast-paced team supporting day-to-day facilities operations, where your organisational skills and attention to detail will be highly valued.
Hours of Work / Details:
- 08:00am – 17:00pm
- Monday to Friday (Office Based)
- Up to £30,000 per annum
- Permanent role
Key Responsibilities:
- Handling incoming and outgoing calls to support the facilities function in a professional manner
- Managing and maintaining the FM Helpdesk inbox
- Scheduling reactive maintenance call-outs and prioritising urgent requests
- Reviewing jobs logged throughout the day and allocating tasks to Engineers accordingly
- Raising and processing purchase orders and supporting invoice administration
- Issuing and closing both planned preventative maintenance (PPM) and reactive maintenance visits
- Accurately inputting and updating data within the CAFM system
- Assigning tasks via CAFM (Concept or similar system)
- Raising corrective maintenance tasks following completed PPM visits
- Supporting Office and Contract Managers with general administrative duties
- Responding to queries from engineers, clients, and management
- Organising daily workload to ensure service level agreements are met
Requirements:
- Previous Helpdesk experience within Facilities Management/Construction
- Strong general administrative background
- Working knowledge of CAFM systems (Concept or similar)
- Confident IT skills including Microsoft Office
- Strong communication and organisational skills
- Must Drive - Parking on Site
Interested? Please send your CV to Stacey at CBW Staffing Solutions for more information or to apply.
We look forward to hearing from you!