Helpdesk Operative
| Posting date: | 04 March 2026 |
|---|---|
| Salary: | £12.51 per hour |
| Hours: | Full time |
| Closing date: | 03 April 2026 |
| Location: | Colchester, CO4 5JL |
| Remote working: | On-site only |
| Company: | Sodexo |
| Job type: | Permanent |
| Job reference: | SDX/TP/1373940/154775 |
Summary
Helpdesk Operative
37.5 Hours per week
£12.51 per hour
Monday to Sunday (5 days over 7)
Location is Colchester Hospital, Turner Road, Colchester, Essex, CO4 5JL
Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is: CO4 5JL
Please take the time to read the attached job description
Join our dynamic team at Colchester Hospital and become the first point of contact for a wide range of essential services across the hospital. In this customer focused Helpdesk role, you'll respond to calls and emails with professionalism and efficiency, coordinating services such as portering, transport, security, housekeeping, catering, and more. Your proactive approach will ensure seamless communication, timely task management, and excellent patient and staff support. If you’re organised, approachable, and committed to delivering outstanding service in a busy healthcare environment, this is an excellent opportunity to make a meaningful difference.
What you’ll do:
Handle external and internal queries, providing complex or sensitive non clinical information and passing messages promptly
Use initiative to resolve routine and some non routine problems, escalating only complex issues to the appropriate person
Maintain accurate, up to date data in all relevant systems and contribute to the ongoing development of the Facilities Helpdesk
Follow departmental procedures, operate office equipment, and ensure the safe use of Helpdesk equipment and headsets during calls
Ensure compliance with equality, diversity, health and safety policies, and promote a safe, inclusive, and respectful working environment
Contribute to continuous improvement by participating in training, developing new practices, and incorporating new technology
Support environmental sustainability efforts by reducing carbon footprint through proactive actions and resource management
What you bring:
Experience of working in a customer focused environment
The ability to work as a part of a team and to collaborate and build relationships with peers and client representatives.
Must be a team player, who will assist and support colleagues.
Must be able to use initiative, be efficient and organised with a strategic approach to problem solving.
Must live within an acceptable travelling time of the hospital and be able to work shifts, must have the ability to work additional hours.
Ability to prioritise and meet deadlines
NVQ in Customer Service
Previous work in an NHS/Healthcare environment or understanding Customer Services within a hospital environment
What we offer:
Working at Sodexo isn’t just a job — it’s a chance to make a difference every day. You'll be part of a supportive team, act with purpose, and thrive in a role where your work matters. We also offer a range of benefits to support you and your loved ones:
Mental health and wellbeing resources
Employee Assistance Programme (including financial/legal advice and personal support)
Free health and wellbeing app with 24/7 virtual GP access
Discounts on high street brands for you and your family
Salary finance tools and financial wellbeing resources
Retirement savings plan and life insurance
Full training and protective uniform provided.
Opportunities to gain experience through learning and development.
Cycle to Work scheme and volunteering opportunities.
Flexible working and a dynamic team environment
Competitive pay
Ready to be part of something greater? Apply now and bring your energy, purpose, and passion to Sodexo.
We may close this advert early if we receive a high number of applications — so don’t wait!
37.5 Hours per week
£12.51 per hour
Monday to Sunday (5 days over 7)
Location is Colchester Hospital, Turner Road, Colchester, Essex, CO4 5JL
Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is: CO4 5JL
Please take the time to read the attached job description
Join our dynamic team at Colchester Hospital and become the first point of contact for a wide range of essential services across the hospital. In this customer focused Helpdesk role, you'll respond to calls and emails with professionalism and efficiency, coordinating services such as portering, transport, security, housekeeping, catering, and more. Your proactive approach will ensure seamless communication, timely task management, and excellent patient and staff support. If you’re organised, approachable, and committed to delivering outstanding service in a busy healthcare environment, this is an excellent opportunity to make a meaningful difference.
What you’ll do:
Handle external and internal queries, providing complex or sensitive non clinical information and passing messages promptly
Use initiative to resolve routine and some non routine problems, escalating only complex issues to the appropriate person
Maintain accurate, up to date data in all relevant systems and contribute to the ongoing development of the Facilities Helpdesk
Follow departmental procedures, operate office equipment, and ensure the safe use of Helpdesk equipment and headsets during calls
Ensure compliance with equality, diversity, health and safety policies, and promote a safe, inclusive, and respectful working environment
Contribute to continuous improvement by participating in training, developing new practices, and incorporating new technology
Support environmental sustainability efforts by reducing carbon footprint through proactive actions and resource management
What you bring:
Experience of working in a customer focused environment
The ability to work as a part of a team and to collaborate and build relationships with peers and client representatives.
Must be a team player, who will assist and support colleagues.
Must be able to use initiative, be efficient and organised with a strategic approach to problem solving.
Must live within an acceptable travelling time of the hospital and be able to work shifts, must have the ability to work additional hours.
Ability to prioritise and meet deadlines
NVQ in Customer Service
Previous work in an NHS/Healthcare environment or understanding Customer Services within a hospital environment
What we offer:
Working at Sodexo isn’t just a job — it’s a chance to make a difference every day. You'll be part of a supportive team, act with purpose, and thrive in a role where your work matters. We also offer a range of benefits to support you and your loved ones:
Mental health and wellbeing resources
Employee Assistance Programme (including financial/legal advice and personal support)
Free health and wellbeing app with 24/7 virtual GP access
Discounts on high street brands for you and your family
Salary finance tools and financial wellbeing resources
Retirement savings plan and life insurance
Full training and protective uniform provided.
Opportunities to gain experience through learning and development.
Cycle to Work scheme and volunteering opportunities.
Flexible working and a dynamic team environment
Competitive pay
Ready to be part of something greater? Apply now and bring your energy, purpose, and passion to Sodexo.
We may close this advert early if we receive a high number of applications — so don’t wait!