Debt Team Leader
| Posting date: | 04 March 2026 |
|---|---|
| Salary: | £28,440 per year |
| Hours: | Full time |
| Closing date: | 20 March 2026 |
| Location: | Newcastle Upon Tyne, Tyne & Wear |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Citizens Advice Newcastle |
| Job type: | Permanent |
| Job reference: | DTLMarch26 |
Summary
As Debt Team Leader, you will be responsible for making sure our money advice service is delivered to a consistently high standard and fully meets FCA requirements. You will lead and support the team day to day, creating a positive environment where staff feel confident, capable and focused on achieving agreed outcomes.
Alongside overseeing performance and carrying out quality checks, you will also provide direct money advice yourself – face to face, over the phone and through digital channels – modelling good practice and ensuring clients receive the best possible service.
Alongside overseeing performance and carrying out quality checks, you will also provide direct money advice yourself – face to face, over the phone and through digital channels – modelling good practice and ensuring clients receive the best possible service.