Service Support Manager
| Posting date: | 04 March 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 03 April 2026 |
| Location: | OX3 8RA |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 91348 |
Summary
Better places, thriving communities.
We're looking for a Service Support Manager who will deliver excellent service standards, while meeting SLA agreements and adhering to cleaning specifications and compliance procedures.
Contract: Multiple LocationsType: Retail & commercial sites
Role Responsibilities: Build strong relationships with contract clients and conduct audit inspections.Monitor performance against SLAs and cleaning specifications.Manage daily employee wages and ensure Health & Safety compliance.Follow statutory Fire and Safety regulations to mitigate risks.Ensure service delivery across multiple contracts aligns with company policies and procedures (HR, QHSE, RTW, Vetting, Compliance).
What we're looking for: Previous management experience in soft services/cleaning within facilities management.Excellent customer service and communication skills.Strong organisational and time management abilities.IT literacy, especially in Microsoft Office.Full UK clean driving licence (company car provided).IOSH Health & Safety qualification desirable.
We're looking for a Service Support Manager who will deliver excellent service standards, while meeting SLA agreements and adhering to cleaning specifications and compliance procedures.
Contract: Multiple LocationsType: Retail & commercial sites
Role Responsibilities: Build strong relationships with contract clients and conduct audit inspections.Monitor performance against SLAs and cleaning specifications.Manage daily employee wages and ensure Health & Safety compliance.Follow statutory Fire and Safety regulations to mitigate risks.Ensure service delivery across multiple contracts aligns with company policies and procedures (HR, QHSE, RTW, Vetting, Compliance).
What we're looking for: Previous management experience in soft services/cleaning within facilities management.Excellent customer service and communication skills.Strong organisational and time management abilities.IT literacy, especially in Microsoft Office.Full UK clean driving licence (company car provided).IOSH Health & Safety qualification desirable.