Medical Secretary
| Posting date: | 03 March 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 20 March 2026 |
| Location: | St. Albans, AL3 5NP |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A2516-26-0000 |
Summary
Role Summary The Medical Secretary plays a key role in supporting the clinical team by delivering high-quality administrative and secretarial services. The postholder will ensure referrals, clinical correspondence and patient queries are handled efficiently, professionally and in line with NHS guidelines. This role is essential to ensuring patients experience a smooth and coordinated journey through their care. Main Duties & Responsibilities ReferralManagement Process referrals using eRS, DXS and other relevant pathways. Advise clinicians on appropriate referral routes and requirements. Monitor eRS worklists throughout the day and action advice outcomes, deferred referrals, rejections or cancellations. Chase hospital appointments, results and outstanding actions as requested. Manage patient queries relating to referrals, providing clear, accurate information. Clinical Administration Type clinical letters and documentation using the digital dictation system. Action patient tasks promptly in accordance with practice protocol. Support admin requests received via the eConsult platform. Handle incoming emails to the secretarial team, ensuring timely and appropriate responses. Communication & Information Handling Liaise with patients, clinicians, hospitals and external agencies to facilitate coordinated care. Provide patient information to other services when required, maintaining strict confidentiality. Ensure all communication is professional, timely and in line with organisational values. Meetings & Coordination Support clinical meetings by preparing agendas and taking accurate minutes. Follow up on agreed actions where relevant. General Duties Undertake any other reasonable administrative tasks requested by clinicians or the Practice Manager. Adhere to practice policies, protocols and confidentiality standards at all times. Maintain accurate records and support safe information governance practices. Additional Responsibilities All staff are expected to uphold The Lodge Health Partnerships values: Quality delivering excellence in clinical and administrative work. Helpful & Empathetic Attitude respectful, friendly, adaptable and patient focused. Making It Easier simplifying processes and supporting accessibility. Communication open, honest and effective communication within the team and with patients. Confidentiality & Information Governance Maintain the strict confidentiality of all patient, staff and organisational information. Comply with the Data Protection Act (2018), UK GDPR and Caldicott principles. Participate in mandatory training, annual appraisals and quarterly training afternoons. Take responsibility for personal learning and development. Health & Safety & Infection Control Follow all health and safety procedures to protect yourself, colleagues and patients. Apply best practice in infection prevention and control at all times. Safeguarding Be aware of safeguarding responsibilities for both children and adults at risk and act in accordance with practice policy. Training & Development Equality & Diversity Treat all patients, colleagues and external partners fairly and without discrimination. Promote an inclusive and respectful working environment. Environmental Sustainability Contribute to sustainable and environmentally conscious working practices in line with NHS commitments.