Director of transformation
| Posting date: | 03 March 2026 |
|---|---|
| Salary: | £90,000 per year |
| Hours: | Full time |
| Closing date: | 29 March 2026 |
| Location: | B29 6NA |
| Remote working: | On-site only |
| Company: | Sense |
| Job type: | Permanent |
| Job reference: | 305581JCP |
Summary
About the Role
Sense has an exciting opportunity for a Director of Transformation who will lead and own the end-to-end Operations transformation portfolio, ensuring the successful design and delivery of Sense’s service transformation agenda. This role sits within our operations directorate and is centred on transforming our care and support services. The emphasis is on service design, operating models, workforce capability and improving outcomes for the people we support.
This role is accountable for aligning complex, multi-year programmes to organisational strategy, ensuring strong governance, appropriate resourcing, and delivery that improves outcomes for disabled people with complex needs.
As a member of the Senior Leadership Team, you will:
Lead large-scale change across services, operating models and systems.
Ensure transformation is co-produced, values-led, financially sustainable and operationally deliverable.
Advise the COO and Chief Officers Group on prioritisation, delivery risks, phasing and organisational capacity.
This is a national leadership role, contracted to one of our regional offices, with regular travel to Birmingham and periodic visits to services across the country.
About the Operations Directorate
Our ambition is to deliver gold-standard support alongside disabled people with complex needs: consistently safe, high-quality and inspection-ready services, rooted in person-centred and rights-based practice, enabling people to live gloriously ordinary lives.
As part of our new organisational strategy, we are building a high-performing leadership culture across Operations. This role joins a newly appointed Chief Operating Officer and new Directors of Operations to deliver an ambitious transformation programme that will modernise, streamline and strengthen our services nationally.
This is a pivotal moment for Sense and an exceptional opportunity to shape large-scale change that improves lives.
Key Responsibilities
Transformation is central to Sense’s strategic ambition. Our services must be sustainable, person-centred and responsive to increasingly complex needs. This requires significant change across:
Service models and structures.
Workforce capability and capacity.
Systems and operating models.
The transformation programme will ensure:
A clear and coherent service offer aligned to strategy and values.
Services that enable communication, connection and participation.
Structures that support quality, consistency and growth.
A skilled, motivated and appropriately resourced workforce.
Positive stakeholder engagement and confidence.
Future organisation-wide transformation programmes may also fall within this role’s remit.
Transformation Leadership & Prioritisation
Provide strategic leadership and accountability for the transformation portfolio.
Ensure programmes are robustly planned, governed, resourced and delivered.
Deliver agreed outcomes, milestones and benefits realisation.
Manage interdependencies across transformation and wider initiatives.
Governance, Risk & Assurance
Maintain oversight and reporting to Executive and Board.
Safeguard service continuity, quality and regulatory compliance.
Ensure effective risk, issue and dependency management.
Oversee formal programme closure and operational handover.
Financial & Resource Management
Manage programme budgets (typically £1m+) with strong financial control.
Align transformation with corporate planning and commissioning cycles.
Oversee relationships with partners, suppliers and consultants.
People Leadership & Capability
Recruit, lead and develop high-performing programme teams.
Build organisation-wide change capability and best practice.
Contribute actively to senior leadership across Operations.
Engagement & Communication
Ensure inclusive and accessible stakeholder communication.
Work closely with fundraising, communications, policy and campaigns.
Embed co-production, inclusion and accessibility throughout transformation activity.
Learning & Continuous Improvement
Monitor sector developments across social care, disability rights and commissioning.
Embed innovation and learning to strengthen transformation impact.
Person Specification
Essential
Significant senior leadership experience delivering complex transformation or change programmes.
Proven success managing large, multi-disciplinary programmes and budgets (£1m+).
Strong programme management expertise (PRINCE2, MSP or equivalent).
Ability to influence at Executive and Board level.
Experience of financial oversight, risk management and benefits realisation.
Exceptional communication skills, able to convey complex change clearly and accessibly.
Desirable
Experience within social care, disability, health or voluntary sector environments.
Understanding of the social model of disability and rights-based practice.
Experience working with commissioners, local authorities or system partners.
Sense has an exciting opportunity for a Director of Transformation who will lead and own the end-to-end Operations transformation portfolio, ensuring the successful design and delivery of Sense’s service transformation agenda. This role sits within our operations directorate and is centred on transforming our care and support services. The emphasis is on service design, operating models, workforce capability and improving outcomes for the people we support.
This role is accountable for aligning complex, multi-year programmes to organisational strategy, ensuring strong governance, appropriate resourcing, and delivery that improves outcomes for disabled people with complex needs.
As a member of the Senior Leadership Team, you will:
Lead large-scale change across services, operating models and systems.
Ensure transformation is co-produced, values-led, financially sustainable and operationally deliverable.
Advise the COO and Chief Officers Group on prioritisation, delivery risks, phasing and organisational capacity.
This is a national leadership role, contracted to one of our regional offices, with regular travel to Birmingham and periodic visits to services across the country.
About the Operations Directorate
Our ambition is to deliver gold-standard support alongside disabled people with complex needs: consistently safe, high-quality and inspection-ready services, rooted in person-centred and rights-based practice, enabling people to live gloriously ordinary lives.
As part of our new organisational strategy, we are building a high-performing leadership culture across Operations. This role joins a newly appointed Chief Operating Officer and new Directors of Operations to deliver an ambitious transformation programme that will modernise, streamline and strengthen our services nationally.
This is a pivotal moment for Sense and an exceptional opportunity to shape large-scale change that improves lives.
Key Responsibilities
Transformation is central to Sense’s strategic ambition. Our services must be sustainable, person-centred and responsive to increasingly complex needs. This requires significant change across:
Service models and structures.
Workforce capability and capacity.
Systems and operating models.
The transformation programme will ensure:
A clear and coherent service offer aligned to strategy and values.
Services that enable communication, connection and participation.
Structures that support quality, consistency and growth.
A skilled, motivated and appropriately resourced workforce.
Positive stakeholder engagement and confidence.
Future organisation-wide transformation programmes may also fall within this role’s remit.
Transformation Leadership & Prioritisation
Provide strategic leadership and accountability for the transformation portfolio.
Ensure programmes are robustly planned, governed, resourced and delivered.
Deliver agreed outcomes, milestones and benefits realisation.
Manage interdependencies across transformation and wider initiatives.
Governance, Risk & Assurance
Maintain oversight and reporting to Executive and Board.
Safeguard service continuity, quality and regulatory compliance.
Ensure effective risk, issue and dependency management.
Oversee formal programme closure and operational handover.
Financial & Resource Management
Manage programme budgets (typically £1m+) with strong financial control.
Align transformation with corporate planning and commissioning cycles.
Oversee relationships with partners, suppliers and consultants.
People Leadership & Capability
Recruit, lead and develop high-performing programme teams.
Build organisation-wide change capability and best practice.
Contribute actively to senior leadership across Operations.
Engagement & Communication
Ensure inclusive and accessible stakeholder communication.
Work closely with fundraising, communications, policy and campaigns.
Embed co-production, inclusion and accessibility throughout transformation activity.
Learning & Continuous Improvement
Monitor sector developments across social care, disability rights and commissioning.
Embed innovation and learning to strengthen transformation impact.
Person Specification
Essential
Significant senior leadership experience delivering complex transformation or change programmes.
Proven success managing large, multi-disciplinary programmes and budgets (£1m+).
Strong programme management expertise (PRINCE2, MSP or equivalent).
Ability to influence at Executive and Board level.
Experience of financial oversight, risk management and benefits realisation.
Exceptional communication skills, able to convey complex change clearly and accessibly.
Desirable
Experience within social care, disability, health or voluntary sector environments.
Understanding of the social model of disability and rights-based practice.
Experience working with commissioners, local authorities or system partners.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.