Care navigator
| Posting date: | 03 March 2026 |
|---|---|
| Salary: | £12.75 per hour |
| Additional salary information: | £12.75 an hour |
| Hours: | Full time |
| Closing date: | 13 March 2026 |
| Location: | Liverpool, L25 5JA |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A2244-26-0001 |
Summary
Main Duties and ResponsibilitiesPatient Access & Navigation Receive, assist and direct patients in accessing the appropriate service or healthcare professional. Signpost patients to clinicians within the practice (GPs, ANP, Nurses, HCA) or to external services where appropriate. Book appointments in line with practice protocols and care navigation training. Manage telephone, face-to-face and online enquiries in a timely manner. Support total triage processes where applicable. Administrative Duties Maintain accurate patient records on the clinical system. Process prescription requests in accordance with practice procedures. Action incoming correspondence and workflow tasks as directed. Register new patients and ensure records are accurate and complete. Support recall systems and population health initiatives. Care Coordination Assist in coordinating care for patients with long-term conditions or complex needs. Liaise with secondary care, community services and other agencies where required. Support GP registrars and clinicians with administrative processes where appropriate. Confidentiality & Safeguarding Maintain strict confidentiality in line with GDPR and NHS data protection guidance. Recognise safeguarding concerns and escalate appropriately. Adhere to practice policies including Health & Safety, Equality & Diversity, and Infection Control.