Insurance Claims Co-ordinator
| Posting date: | 02 March 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £34,192 |
| Hours: | Full time |
| Closing date: | 01 April 2026 |
| Location: | Chatham, ME4 4LL |
| Company: | MHS Homes |
| Job type: | Permanent |
| Job reference: | 114 |
Summary
Job Advert
The role is to support the Finance team deliver a high quality, customer focussed service ensuring that the insurance procedures
are implemented in line with legal obligations and industry best practice processes.
What I am accountable for:
* Lead on improving insurance risk management and focus awareness on reducing and managing insurance claims and good governance,
challenging the status of liability where appropriate.
* Develop, implement and maintain an effective insurance service and insurance framework, giving assurance that all claims are
efficiently and promptly managed to maximise the best possible outcome.
* Support the development and delivery of insurance training and materials to the business.
* Manage the internal claims process for all divisions, liaising with the appointed broker, external insurers and relevant
stakeholders in the business to ensure efficient, customer-focused resolution.
* Establish a collaborative approach to effective claims handing and investigating, whilst developing action plans for the
mitigation of risks.
* Maintain records of claims history for relevant policies, collating data on all relevant loss and potential loss incidents to
help identify significant trends to produce and present reports for the Leadership Team.
* Lead on the quarterly updates and annual insurance premium renewal in a timely manner with an aim to achieve a reduction in
premiums, challenging the broker where appropriate.
* Provide guarantee that mhs homes has the appropriate level of insurance in place to cover all legal and statutory requirements
and provide advice of the mitigated risk associated with our policies.
* Maintain knowledge, trends and innovation in insurance practices and markets to make certain that mhs homes insurance approach
is regularly evaluated and optimised to meet the evolving requirements of the business.
* Administering customer satisfaction surveys and supporting project tasks as needed.
We offer:
* A performance based annual bonus + pension contributions matched up to 6%
* 28 days holiday + bank holidays and the option to buy/sell holiday
* Training & Development and opportunities for continuing professional development including regular tool box talks
* A great team of colleagues to work with
* Regular social and charitable events and a range of wellbeing activities
* Enhanced family leave policies
* A really competitive package of flexible employee benefits including a cycle to work scheme
* Free parking and disabled parking
* Access to two holiday homes in Norfolk and Dorset
At mhs homes we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of
opportunity, both as an employer and as a provider of services. We positively encourage applications from suitably qualified and
eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital
status, or pregnancy and maternity.
We’re a Disability Confident employer. This means if you tell us you have a disability and meet the minimum requirements for the
job, we’ll offer you an interview. We can be flexible when assessing people so everyone has the best opportunity to demonstrate
they can do the job.
Instructions for potential applicants: Please note we're using an anonymised recruitment process for this role. This means the
shortlisting panel will only see personal details or CVs if you're shortlisted for interview. Therefore, shortlisting will be done
based on your application and supporting statement. Please complete all sections fully and refer to the role profile when telling
us about your skills and experience.
As part of the interview process, candidates will be required to complete an Excel and Word skills test and answer
competency‑based interview questions.
The role is to support the Finance team deliver a high quality, customer focussed service ensuring that the insurance procedures
are implemented in line with legal obligations and industry best practice processes.
What I am accountable for:
* Lead on improving insurance risk management and focus awareness on reducing and managing insurance claims and good governance,
challenging the status of liability where appropriate.
* Develop, implement and maintain an effective insurance service and insurance framework, giving assurance that all claims are
efficiently and promptly managed to maximise the best possible outcome.
* Support the development and delivery of insurance training and materials to the business.
* Manage the internal claims process for all divisions, liaising with the appointed broker, external insurers and relevant
stakeholders in the business to ensure efficient, customer-focused resolution.
* Establish a collaborative approach to effective claims handing and investigating, whilst developing action plans for the
mitigation of risks.
* Maintain records of claims history for relevant policies, collating data on all relevant loss and potential loss incidents to
help identify significant trends to produce and present reports for the Leadership Team.
* Lead on the quarterly updates and annual insurance premium renewal in a timely manner with an aim to achieve a reduction in
premiums, challenging the broker where appropriate.
* Provide guarantee that mhs homes has the appropriate level of insurance in place to cover all legal and statutory requirements
and provide advice of the mitigated risk associated with our policies.
* Maintain knowledge, trends and innovation in insurance practices and markets to make certain that mhs homes insurance approach
is regularly evaluated and optimised to meet the evolving requirements of the business.
* Administering customer satisfaction surveys and supporting project tasks as needed.
We offer:
* A performance based annual bonus + pension contributions matched up to 6%
* 28 days holiday + bank holidays and the option to buy/sell holiday
* Training & Development and opportunities for continuing professional development including regular tool box talks
* A great team of colleagues to work with
* Regular social and charitable events and a range of wellbeing activities
* Enhanced family leave policies
* A really competitive package of flexible employee benefits including a cycle to work scheme
* Free parking and disabled parking
* Access to two holiday homes in Norfolk and Dorset
At mhs homes we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of
opportunity, both as an employer and as a provider of services. We positively encourage applications from suitably qualified and
eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital
status, or pregnancy and maternity.
We’re a Disability Confident employer. This means if you tell us you have a disability and meet the minimum requirements for the
job, we’ll offer you an interview. We can be flexible when assessing people so everyone has the best opportunity to demonstrate
they can do the job.
Instructions for potential applicants: Please note we're using an anonymised recruitment process for this role. This means the
shortlisting panel will only see personal details or CVs if you're shortlisted for interview. Therefore, shortlisting will be done
based on your application and supporting statement. Please complete all sections fully and refer to the role profile when telling
us about your skills and experience.
As part of the interview process, candidates will be required to complete an Excel and Word skills test and answer
competency‑based interview questions.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.