Business Relationship Officer
| Posting date: | 02 March 2026 |
|---|---|
| Salary: | £28,598 to £31,022 per year |
| Hours: | Full time |
| Closing date: | 22 March 2026 |
| Location: | Sunderland, Tyne & Wear |
| Remote working: | On-site only |
| Company: | Sunderland Care and Support Ltd |
| Job type: | Permanent |
| Job reference: | 292354 |
Summary
About Us
Sunderland Care and Support is a local authority trading company wholly owned by Sunderland City Council. We provide a wide range of services that support vulnerable adults to live the lives they choose. We are proud to be a trusted provider of high-quality adult social care, with customers at the heart of everything we do.
The Role
We are looking to recruit a motivated and capable Business Relationship Officer to join our Business Relationship Team.
This is a varied and rewarding role with responsibility for overseeing and delivering specific areas of the team’s function, with a strong focus on service improvement and business development. You will work closely with internal services, external partners and stakeholders to identify opportunities for improvement, resolve issues, and support the delivery of the company’s strategic objectives.
You will also lead on elements of business development activity, manage projects through to completion, and provide specialist advice and support across the organisation.
Key Responsibilities
Oversee and deliver discrete areas of service delivery, including Single Point of Contact, Premises Management, and IT systems and development
Develop and maintain effective business relationships with internal and external stakeholders
Lead and contribute to service improvement and business development projects
Plan and manage your own workload to meet priorities and customer demand
Resolve escalated customer issues using analysis, technical knowledge and sound judgement
Provide specialist advice, guidance and technical support to managers and customers
Supervise, coach and support team members to build capability and ensure quality standards are met
Act as a technical point of referral and provide quality assurance across the team
Ensure compliance with financial regulations, data protection, FOI requirements and company policies
Work flexibly across services and locations, sometimes at short notice
What We’re Looking For
You will be an organised and proactive individual with experience of working in a complex, customer-focused environment. You’ll be confident working on your own initiative, managing competing priorities and engaging effectively with a wide range of stakeholders.
You’ll also bring:
Strong communication and problem-solving skills
Experience of service improvement, project work or business support
The ability to analyse information and recommend practical solutions
An understanding of governance, compliance and quality assurance
A commitment to equality, safeguarding and excellent customer service
For an informal discussion about the role please contact Gregg Clarke, Business Relationship Manager on 07769165220 or by email gregg.clarke@sunderlandcareandsupport.co.uk
Please ensure you refer to the Job Description and the essential and desirable criteria in the Person Specification when completing the online application form, as this information is used to select candidates for interview.
Please note that all communication regarding your application for this post will be sent to the email address that you have registered with North East Jobs. Please check your email inbox after the closing date for notification as you will not be notified by any other means. Please remember to check your junk/spam folder.
Interviews for shortlisted candidates will take place on w/c 30th March 2026
If you are successful following the interview process appointments will be made subject to two satisfactory references.
Please note CVs or covering letters will not be accepted.
For more information on Sunderland Care and Support, please visit our website https://sunderlandcareandsupport.co.uk.
Sunderland Care and Support is a local authority trading company wholly owned by Sunderland City Council. We provide a wide range of services that support vulnerable adults to live the lives they choose. We are proud to be a trusted provider of high-quality adult social care, with customers at the heart of everything we do.
The Role
We are looking to recruit a motivated and capable Business Relationship Officer to join our Business Relationship Team.
This is a varied and rewarding role with responsibility for overseeing and delivering specific areas of the team’s function, with a strong focus on service improvement and business development. You will work closely with internal services, external partners and stakeholders to identify opportunities for improvement, resolve issues, and support the delivery of the company’s strategic objectives.
You will also lead on elements of business development activity, manage projects through to completion, and provide specialist advice and support across the organisation.
Key Responsibilities
Oversee and deliver discrete areas of service delivery, including Single Point of Contact, Premises Management, and IT systems and development
Develop and maintain effective business relationships with internal and external stakeholders
Lead and contribute to service improvement and business development projects
Plan and manage your own workload to meet priorities and customer demand
Resolve escalated customer issues using analysis, technical knowledge and sound judgement
Provide specialist advice, guidance and technical support to managers and customers
Supervise, coach and support team members to build capability and ensure quality standards are met
Act as a technical point of referral and provide quality assurance across the team
Ensure compliance with financial regulations, data protection, FOI requirements and company policies
Work flexibly across services and locations, sometimes at short notice
What We’re Looking For
You will be an organised and proactive individual with experience of working in a complex, customer-focused environment. You’ll be confident working on your own initiative, managing competing priorities and engaging effectively with a wide range of stakeholders.
You’ll also bring:
Strong communication and problem-solving skills
Experience of service improvement, project work or business support
The ability to analyse information and recommend practical solutions
An understanding of governance, compliance and quality assurance
A commitment to equality, safeguarding and excellent customer service
For an informal discussion about the role please contact Gregg Clarke, Business Relationship Manager on 07769165220 or by email gregg.clarke@sunderlandcareandsupport.co.uk
Please ensure you refer to the Job Description and the essential and desirable criteria in the Person Specification when completing the online application form, as this information is used to select candidates for interview.
Please note that all communication regarding your application for this post will be sent to the email address that you have registered with North East Jobs. Please check your email inbox after the closing date for notification as you will not be notified by any other means. Please remember to check your junk/spam folder.
Interviews for shortlisted candidates will take place on w/c 30th March 2026
If you are successful following the interview process appointments will be made subject to two satisfactory references.
Please note CVs or covering letters will not be accepted.
For more information on Sunderland Care and Support, please visit our website https://sunderlandcareandsupport.co.uk.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.