Administration Assistant
| Posting date: | 02 March 2026 |
|---|---|
| Salary: | £24,937.00 to £26,598.00 per year |
| Additional salary information: | £24937.00 - £26598.00 a year |
| Hours: | Full time |
| Closing date: | 12 March 2026 |
| Location: | Rochford, Essex, SS4 1RB |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9364-26-0181 |
Summary
To operate as a centralised department providing a comprehensive administration service and functions within the Trusts Localities. The service will ensure the timely and accurate recording of all activity across services using Trust information systems. Post holders, as appropriate, will be required to provide administration duties on behalf of these services. Due to the nature of the role a strong emphasis is placed on safeguarding confidentiality and this forms a pre-requisite for every Administration Assistant. You be required to handle incoming and outgoing telephone calls to the multi-disciplinary clinical staff and managers in a polite and efficient manner. Receive and deal with telephone enquiries, responding appropriately to callers including high risk, vulnerable clients and carers. Maintain strict confidentiality at all times. Record accurate messages and follow them up appropriately in accordance to department guidelines. To deal face to face with patients and families seeking further help/information and to be aware of the needs of the clients and to deal in an appropriate manner with clients who can be hostile. To exchange confidential and/or sensitive information between staff, patients, and carers in person or on the telephone. The unpredictability of patients means that persuasive, reassuring, empathic, skills are required at all times. Liaise with other Trust Departments, such as Estates and Facilities or IT, regarding maintenance and domestic issues relating to the Unit.