Service Advisor
| Posting date: | 02 March 2026 |
|---|---|
| Salary: | £32,000 to £45,000 per year |
| Additional salary information: | 32k basic, ote of 45k + benefits |
| Hours: | Full time |
| Closing date: | 01 April 2026 |
| Location: | Crawley, West Sussex |
| Remote working: | On-site only |
| Company: | Flame Recruitment |
| Job type: | Permanent |
| Job reference: |
Summary
ROLE: Service Advisor
LOCATION: Crawley
SALARY: 32k basic, ote of 45k + benefits
HOURS: Monday to Friday 8.00 – 6.00, 1 in 3 Saturdays 8.30 – 1.00
As a Service Advisor you will be the key point of contact for customers throughout their vehicle’s time on site. You will play a vital role in ensuring our customers receive an outstanding service experience from start to finish.
What you’ll do:
• Ensuring that we always provide the highest level of after sales customer care and satisfaction, giving the customer the best possible experience.
• Talks and listens to customers to build rapport and understand their service/repair requirements.
• Uses a good understanding of the customer’s needs to guide them towards the product/service that will best meet their needs.
• Provides accurate estimates for servicing and repairs, ensuring that the customer is fully aware of the likely costs and timescales involved and setting expectations accordingly.
• Introduces the customer to the appropriate technician to discuss details of the work that is required, where this will add value for both the customer and the dealership.
• Schedules work to meet customer requirements, considering workshop/body shop utilisation targets, job complexity and parts availability.
• Encourages the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions.
• Works with colleagues and other teams across the centre to provide a seamless service to customers (e.g., by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
• Ensures opportunities for sales by other teams are followed up by the most appropriate specialist.
• Ensures that each service or repair is followed up with a personal call to check the customer is happy with the service provide.
To be successful in this Service Advisor role, you’ll have:
• A proven high level of customer service skills, and enjoyment in working with the people.
• Previous dealership experience of working in customer service (due to demand we are asking that this essential)
• Strong communication skills and the ability to explain complex matters in understandable terms.
• Able to take initiative and ownership of issues with a proactive can-do attitude.
• Able to multi-task and switch between tasks whilst remaining organised.
• Strong administrative skills
• A team player who offers help and support to others.
• Willingness to learn and keep up to date with product and technical information.
• Thrives in a high-pressured environment.
Benefits:
• Car Benefit Scheme (after successful completion of probation period)
• Comprehensive training provided.
• 25 days of holiday (+ Bank Holidays)
• Company pension scheme
• Staff discount scheme
• Sick pay
• Health and wellbeing programme
To apply for this Service Advisor / Aftersales Advisor vacancy, please get in touch with Flame Recruitment.
You can also visit our website to see our available roles all over the UK.
At Flame Recruitment, we specialise in automotive industry roles, supporting career growth across the motor trade. We have thousands of vacancies throughout the UK — from admin to senior management.
LOCATION: Crawley
SALARY: 32k basic, ote of 45k + benefits
HOURS: Monday to Friday 8.00 – 6.00, 1 in 3 Saturdays 8.30 – 1.00
As a Service Advisor you will be the key point of contact for customers throughout their vehicle’s time on site. You will play a vital role in ensuring our customers receive an outstanding service experience from start to finish.
What you’ll do:
• Ensuring that we always provide the highest level of after sales customer care and satisfaction, giving the customer the best possible experience.
• Talks and listens to customers to build rapport and understand their service/repair requirements.
• Uses a good understanding of the customer’s needs to guide them towards the product/service that will best meet their needs.
• Provides accurate estimates for servicing and repairs, ensuring that the customer is fully aware of the likely costs and timescales involved and setting expectations accordingly.
• Introduces the customer to the appropriate technician to discuss details of the work that is required, where this will add value for both the customer and the dealership.
• Schedules work to meet customer requirements, considering workshop/body shop utilisation targets, job complexity and parts availability.
• Encourages the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions.
• Works with colleagues and other teams across the centre to provide a seamless service to customers (e.g., by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
• Ensures opportunities for sales by other teams are followed up by the most appropriate specialist.
• Ensures that each service or repair is followed up with a personal call to check the customer is happy with the service provide.
To be successful in this Service Advisor role, you’ll have:
• A proven high level of customer service skills, and enjoyment in working with the people.
• Previous dealership experience of working in customer service (due to demand we are asking that this essential)
• Strong communication skills and the ability to explain complex matters in understandable terms.
• Able to take initiative and ownership of issues with a proactive can-do attitude.
• Able to multi-task and switch between tasks whilst remaining organised.
• Strong administrative skills
• A team player who offers help and support to others.
• Willingness to learn and keep up to date with product and technical information.
• Thrives in a high-pressured environment.
Benefits:
• Car Benefit Scheme (after successful completion of probation period)
• Comprehensive training provided.
• 25 days of holiday (+ Bank Holidays)
• Company pension scheme
• Staff discount scheme
• Sick pay
• Health and wellbeing programme
To apply for this Service Advisor / Aftersales Advisor vacancy, please get in touch with Flame Recruitment.
You can also visit our website to see our available roles all over the UK.
At Flame Recruitment, we specialise in automotive industry roles, supporting career growth across the motor trade. We have thousands of vacancies throughout the UK — from admin to senior management.