Bookings Administrator
| Posting date: | 27 February 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 29 March 2026 |
| Location: | Luton, Bedfordshire, LU1 3LU |
| Company: | The Housing Network |
| Job type: | Permanent |
| Job reference: | ATR0283_1772207736 |
Summary
The Housing Network - Who are we?
We are The Housing Network (THN), a private Limited Company with a purpose.
We exist to provide 'More than a Roof', because when life is at its toughest, we believe everyone deserves a safe and stable place to rebuild their lives.
Homelessness is a vast and complex issue that does not have a single solution. In understanding that reality, we have learned the importance of perspective; appreciating that if we continue to innovate, collaborate, and give our best, we are playing our part in making a vital difference.
We are a team that is absolutely committed to innovate, excel and be dependable in all that we do.
Working hard together to achieve our mission of providing Better Accommodation, Better Support, Better Partnerships, and as a result Better Business.
Role Overview - What is it?
The role is to work as part of a team that arranges placements from over 100 Local Authority partners across self-contained and HMO properties. As coordinator you will be liaising with our field-based teams and will be responsible for ensuring that the reservations operate as smoothly and effectively as possible.
Main Duties - What needs to be done?
The Housing Network are a provider of accommodation to the Public Sector. We offer temporary accommodation that is a direct replacement for the use of B&B's and hotels through to long term supported accommodation. We currently provide more than 1,200 self-contained properties and 500 HMO's rooms.
We are seeking a proactive and ambitious individual to join our bookings team, providing high-quality service delivery to both occupiers and commissioning authorities.
Stakeholder Management & Partnerships
- Act as the first point of contact for Local Authority partners.
- Build and maintain strong relationships to ensure service quality and repeat bookings.
- Identify opportunities to improve services and expand partnerships.
Revenue & Business Performance
- Maximise revenue through accurate bookings.
- Provide billing information to the finance team.
Strategic Contribution
- Collaborate with cross-functional teams to ensure seamless service delivery.
- Play a key role in THN's strategy to grow to 10,000 units by 2029.
Person Specification
- Positive and professional demeanor.
- Strong verbal and written communication skills.
- Proven ability to deliver excellent customer service.
- Empathetic and calm under pressure, especially when handling sensitive enquiries.
- Highly organised and able to manage multiple tasks.
- Collaborative team player.
- Accurate data entry.
- Strong relationship-building skills with colleagues, partners, and occupiers.
Relationships - Who will I be working / engaging with?
Internal:
- Bookings Administrators
- Property Managers
External:
- Landlords
- Residents
- Local Authorities
Competencies - Who with and your skill level?
Skills & Experience
- Confident communicator with excellent written and verbal communication skills
- Extremely well organised
- Able to work well under pressure
- Good at multi-tasking
- The ability to prioritize
- Good computer skills
- Able to work alone and part of a team
Knowledge
- Strong grasp of customer service excellence
- Excellent attention to detail
- Ability to work in a past paced environment
- Good understanding of the companies internal processes and procedures
Behaviours
- Methodical and thorough in approach.
- Supportive and collaborative, working towards shared goals.
- Committed to a strong compliance culture.
- Adaptable and willing to step in when needed.
- Always acts with integrity, professionalism, and compassion.
- Open and cooperative with colleagues and those we support.
- We would always expect you to:
- act with integrity
- act with due skill, care and diligence
- act with professionalism
- be open and co-operative with colleagues
- act with compassion to those both within the Company and those who we support in the accommodation
General and Additional
- The responsibilities contained within this job description are indicative, but not exhaustive. As the role develops, the requirements of the post may change, and as such the post is subject to review in discussion with the post holder.
- The post holder may be required to undertake other duties from time to time as the organisation may reasonably require which are commensurate with the grade of the post.
- The postholder shall comply with the organisation's policies and procedures, ensuring appropriate actions and reporting protocols are always followed.
- An Enhanced Disclosure is required for this position.
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