Receptionist/Administrator
| Posting date: | 27 February 2026 |
|---|---|
| Salary: | £13.0 to £14.5 per hour |
| Additional salary information: | 13.00 |
| Hours: | Full time |
| Closing date: | 29 March 2026 |
| Location: | Durham, County Durham, DH1 4FA |
| Company: | Hays Specialist Recruitment |
| Job type: | Contract |
| Job reference: | 4773163_1772205528 |
Summary
Your new company
Our client, a leading student accommodation provider, is seeking a confident and customer-focused Reception & Administration Assistant to join their on-site team. This is a highly visible, front-of-house role ideal for someone who loves supporting others, thrives in a fast-paced environment, and takes pride in delivering exceptional service to students, visitors, and residents.
Your new role
- Deliver a warm, professional reception service to all students and visitors.
- Handle enquiries via phone, email, website and in person with accuracy and care.
- Manage visitor sign-in/out, issue passes and oversee student check-in and check-out processes.
- Organise key/fob distribution, returns and replacements.
- Support open days, viewings, student events and promotional activities.
- Sort, log and distribute mail and parcels.
- Provide general admin support including scanning, filing and maintaining databases.
- Follow debt recovery procedures and liaise with students/guarantors about overdue rent.
- Manage meeting room bookings and set-up (AV and refreshments as required).
- Ensure contractor sign-in and health & safety processes are followed.
- Log maintenance issues, prioritise and monitor progress to meet service KPIs.
- Handle customer complaints professionally and support continuous service improvement.
- Assist with basic property upkeep to maintain clean, presentable communal areas.
- Be alert to student welfare concerns and report issues promptly.
What you'll need to succeed
- Excellent communication and customer service skills
- Organised, proactive and able to multitask
- Confident handling busy reception and admin duties
- A positive attitude and genuine desire to support the student experience
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk