Client Manager
| Posting date: | 27 February 2026 |
|---|---|
| Salary: | £40,000 per year |
| Hours: | Full time |
| Closing date: | 29 March 2026 |
| Location: | Watford, Hertfordshire |
| Remote working: | Fully remote |
| Company: | Service Innovation Group UK Ltd |
| Job type: | Permanent |
| Job reference: |
Summary
Reports to: Client Director
Location: Home based, with occasional travel to Watford.
Hours: Monday to Friday, 37.5 hours per week
Salary: £40,000 + 10% Bonus + Car/Allowance
Role Overview
The Client Operations Manager is a pivotal role within our organisation and is responsible for the effective and successful management of the client delivery program – this role includes Client Management, Presentations and Reporting, Team Management, Communications, Auditing and Compliance, Client Support, Quality Control, Training and Development and additional tasks where necessary.
The client, one of the world’s largest credit card providers, partners with Service Innovation Group to fulfil a key field marketing function within their wider merchant engagement program. The client activity is primarily focused on increasing their engagement points across a wide range of businesses across 12 European markets through field visits, with circa 500 staff working across Europe.
Responsibilities
- Account Management: Execution of the Client delivery program across the UK and European Markets to an agreed SLA, to be actively involved in the delivery of KPI’s across the markets and to take a lead in reporting performance, identifying opportunities, recommending solutions to ensure Client targets are delivered.
- Country Management: Work with all of our supplier partners to ensure the correct and successful delivery of the program, manage and chair regular market reviews and updates, ensuring follow-up on agreed actions.
- Client Management: Work with the Client Director to develop and maintain positive business relationships with key client personnel.
- Strategic Delivery: Provide strategic guidance and suggest new ideas and improvements to the business relationship and service.
- Field Team Management: Liaise with Operational Managers and field personnel to communicate account objectives and provide KPI reports to manage and motivate field teams. Work with the EMEA Training Manager and Data Team to provide support and ensure all Client reporting requirements are delivered.
- Innovation and Change: Drive change and innovation within the business and account, document, monitor, measure, and improve services contracted to clients.
- Financial: Ensure timely invoicing of client activities and proper documentation across all markets. Work with the Client Director to maximise the profitability of the account.
- Analysis and Reporting: Use the results delivered to present performance reviews to our Client, to also identify opportunities to improve performance, propose innovative ideas or solutions to enhance the program.
Requirements
Essential
- 3+ years Account Management experience.
- Experience in managing multiple stakeholders.
- Field Operations experience desired.
- Experience in client service and client relationship (B2B) management roles
- Technical skills for incident and problem resolution and managing internal IT systems.
- Experience managing data - resolutions, requests, or reporting.
- Influencing, negotiation, and persuasion skills at senior and executive levels.
- Understanding of data security, compliance, and regulations.
Why work for SIG?
For over 40 years, Service Innovation Group has provided best-in-class field marketing solutions for some of the world’s biggest brands. With 500+ employees in the UK and over 40,000 across Europe, we are Europe’s number one outsourced people management and consultancy agency.
Supported by the very latest in-house technology, our experts from all over the world deliver tailor-made field solutions for our clients. We are delighted to be a carbon-neutral business and work closely with carbon-neutral Britain to support conservation projects to offset our emissions each year.
Your journey with us begins with great relationships built by our people - that’s why our employee partnerships average 7 years or more, something we are immensely proud of. We are also Safe Contractor verified, another accreditation that means a lot to our business.
At Service Innovation Group we don’t just look after our customers we look after each other. We understand that everyone has a lot going on and we do our best to support the health and well-being of each other. Our people are our business, and we put our people first above all else.
Location: Home based, with occasional travel to Watford.
Hours: Monday to Friday, 37.5 hours per week
Salary: £40,000 + 10% Bonus + Car/Allowance
Role Overview
The Client Operations Manager is a pivotal role within our organisation and is responsible for the effective and successful management of the client delivery program – this role includes Client Management, Presentations and Reporting, Team Management, Communications, Auditing and Compliance, Client Support, Quality Control, Training and Development and additional tasks where necessary.
The client, one of the world’s largest credit card providers, partners with Service Innovation Group to fulfil a key field marketing function within their wider merchant engagement program. The client activity is primarily focused on increasing their engagement points across a wide range of businesses across 12 European markets through field visits, with circa 500 staff working across Europe.
Responsibilities
- Account Management: Execution of the Client delivery program across the UK and European Markets to an agreed SLA, to be actively involved in the delivery of KPI’s across the markets and to take a lead in reporting performance, identifying opportunities, recommending solutions to ensure Client targets are delivered.
- Country Management: Work with all of our supplier partners to ensure the correct and successful delivery of the program, manage and chair regular market reviews and updates, ensuring follow-up on agreed actions.
- Client Management: Work with the Client Director to develop and maintain positive business relationships with key client personnel.
- Strategic Delivery: Provide strategic guidance and suggest new ideas and improvements to the business relationship and service.
- Field Team Management: Liaise with Operational Managers and field personnel to communicate account objectives and provide KPI reports to manage and motivate field teams. Work with the EMEA Training Manager and Data Team to provide support and ensure all Client reporting requirements are delivered.
- Innovation and Change: Drive change and innovation within the business and account, document, monitor, measure, and improve services contracted to clients.
- Financial: Ensure timely invoicing of client activities and proper documentation across all markets. Work with the Client Director to maximise the profitability of the account.
- Analysis and Reporting: Use the results delivered to present performance reviews to our Client, to also identify opportunities to improve performance, propose innovative ideas or solutions to enhance the program.
Requirements
Essential
- 3+ years Account Management experience.
- Experience in managing multiple stakeholders.
- Field Operations experience desired.
- Experience in client service and client relationship (B2B) management roles
- Technical skills for incident and problem resolution and managing internal IT systems.
- Experience managing data - resolutions, requests, or reporting.
- Influencing, negotiation, and persuasion skills at senior and executive levels.
- Understanding of data security, compliance, and regulations.
Why work for SIG?
For over 40 years, Service Innovation Group has provided best-in-class field marketing solutions for some of the world’s biggest brands. With 500+ employees in the UK and over 40,000 across Europe, we are Europe’s number one outsourced people management and consultancy agency.
Supported by the very latest in-house technology, our experts from all over the world deliver tailor-made field solutions for our clients. We are delighted to be a carbon-neutral business and work closely with carbon-neutral Britain to support conservation projects to offset our emissions each year.
Your journey with us begins with great relationships built by our people - that’s why our employee partnerships average 7 years or more, something we are immensely proud of. We are also Safe Contractor verified, another accreditation that means a lot to our business.
At Service Innovation Group we don’t just look after our customers we look after each other. We understand that everyone has a lot going on and we do our best to support the health and well-being of each other. Our people are our business, and we put our people first above all else.