Receptionist/Hospitality Concierge
| Posting date: | 27 February 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 29 March 2026 |
| Location: | EC4V 4HN |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 152346 |
Summary
Receptionist/Hospitality Concierge
Contract: Professional Services, Production & Technology
Location: London, EC4V 4HN
Hours of work: 40
Contract Type: Permanent
We are looking for a strong, personable Hospitality Concierge with Reception Cover to join a busy central London office.
This is a varied, fast paced, high-expectation role that requires someone who can confidently manage competing priorities while delivering exceptional service.
Job Description
You will provide reception cover during peak times (morning and late afternoon), ensuring a seamless front-of-house experience when footfall is highest.
Outside of these peak periods, your primary focus will be supporting the Concierge Team with high volumes of meeting room requests, event coordination, and office floor support.
This is an additional head within an existing team, meaning you must be collaborative, hands-on, and ready to step in where needed - particularly during annual leave or busy periods.
Key Responsibilities
Concierge & Hospitality (Primary Focus):
Manage high volumes of meeting room bookings and changes
Support corporate events, meetings, and internal functions
Assist with event set-up and breakdown (including furniture movement)
Deliver hospitality services, including refreshments and catering coordination
Conduct office floor walks and room observations to maintain standards
Provide hands-on client support and resolve issues promptly
Support workplace services and general front-of-house operations
Ensure compliance with health, safety, and security procedures
Reception (Peak-Time Cover & Absence Cover):
Welcome visitors and clients professionally and confidently
Manage visitor registrations and issue temporary passes
Handle high footfall periods efficiently and calmly
Provide full reception cover during team holidays or absence
Professional and Personal Competencies/Qualifications
Previous experience in hospitality, concierge, reception, or workplace services
A strong personality with the confidence to manage busy environments
Excellent communication skills and a polished, professional manner
Ability to work under pressure and prioritise effectively
Physical ability to assist with event setup and manual handling
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
A team-focused attitude with flexibility to support where required
If you’re enthusiastic, customer-focused, and ready to make a real impact, don’t wait - apply now and join our team!
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Contract: Professional Services, Production & Technology
Location: London, EC4V 4HN
Hours of work: 40
Contract Type: Permanent
We are looking for a strong, personable Hospitality Concierge with Reception Cover to join a busy central London office.
This is a varied, fast paced, high-expectation role that requires someone who can confidently manage competing priorities while delivering exceptional service.
Job Description
You will provide reception cover during peak times (morning and late afternoon), ensuring a seamless front-of-house experience when footfall is highest.
Outside of these peak periods, your primary focus will be supporting the Concierge Team with high volumes of meeting room requests, event coordination, and office floor support.
This is an additional head within an existing team, meaning you must be collaborative, hands-on, and ready to step in where needed - particularly during annual leave or busy periods.
Key Responsibilities
Concierge & Hospitality (Primary Focus):
Manage high volumes of meeting room bookings and changes
Support corporate events, meetings, and internal functions
Assist with event set-up and breakdown (including furniture movement)
Deliver hospitality services, including refreshments and catering coordination
Conduct office floor walks and room observations to maintain standards
Provide hands-on client support and resolve issues promptly
Support workplace services and general front-of-house operations
Ensure compliance with health, safety, and security procedures
Reception (Peak-Time Cover & Absence Cover):
Welcome visitors and clients professionally and confidently
Manage visitor registrations and issue temporary passes
Handle high footfall periods efficiently and calmly
Provide full reception cover during team holidays or absence
Professional and Personal Competencies/Qualifications
Previous experience in hospitality, concierge, reception, or workplace services
A strong personality with the confidence to manage busy environments
Excellent communication skills and a polished, professional manner
Ability to work under pressure and prioritise effectively
Physical ability to assist with event setup and manual handling
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
A team-focused attitude with flexibility to support where required
If you’re enthusiastic, customer-focused, and ready to make a real impact, don’t wait - apply now and join our team!
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.