Business Intelligence Officer
| Posting date: | 27 February 2026 |
|---|---|
| Salary: | £34,434 per year, pro rata |
| Hours: | Part time |
| Closing date: | 12 March 2026 |
| Location: | Ipswich, Suffolk, IP1 2BX |
| Company: | Suffolk County Council |
| Job type: | Permanent |
| Job reference: | 22293 |
Summary
- Suffolk County Council
- Address: Endeavour House, Ipswich, IP1 2BX - Hybrid working
- Salary: £34,434 per annum pro rata
- Hours: 18.5 per week, flexible working options available
- Contract: Permanent
As a modern, flexible and effective organisation, we’re driven to make a positive difference to the environment, the communities we serve and the careers of our people. That’s why, when you join us as a Business Intelligence Officer (SystmOne trainer) you’ll be encouraged to share your fresh thinking and empowered to explore new ideas that will shape and improve our services as well as your career.
Reimagine the possibilities.
Your role and responsibilities
You will:
- Deliver training to SystmOne users across Children and Young Peoples (CYP) Health Services and Public Health and Communities 0-19 Healthy Child Services
- Contribute to service level reporting and provide analysis that supports decision-making and planning
- Work as part of the Children and Young People’s Intelligence Hub, which specialise in data and intelligence across Children and Young Peoples Services
- Receive peer support from other intelligence analysts, system experts and system trainers within the team.
You will need
- Experience of supporting front-end system users and delivering training
- Excellent oral and written communication skills
- Experience using SystmOne
- Analytical skills for interpreting qualitative and quantitative information.
You can view a full list of requirements in the Job and Person Profile (Word). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.
The team
You will be part of a small team that maintains and develops case recording systems, delivers system training, and provides data and intelligence to colleagues across CYP Health Services and Public Health and Communities 0-19 Healthy Child Services.
The team’s main source of data is the Health Management System, SystmOne. This is an integrated health record and is used by services across CYP Health for record-keeping and reporting.
We offer a fantastic, inclusive working environment including diverse and active staff networks, great flexible working options and many benefits, as well as the opportunity to improve the lives of Suffolk residents.
Empowering Everyone
We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.
For more information
Please contact Hannah Alston for a casual conversation. You can reach them by calling 01473 264066 or emailing Hannah.Alston@suffolk.gov.uk
How to apply
Step 1 - Read the Job and Person Profile (Word).
Step 2 - Click ‘Apply Now’ to start your online application.
Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template.
1. Tell us about a time you delivered system training to staff with varying levels of confidence or digital ability. How did you adapt your approach and what was the outcome?
2. Describe a situation where you had to challenge current practice or highlight an issue with data or system use. How did you approach it?
3. Tell us about a time you took the initiative to improve a service, process or way of working for colleagues or service users.
We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process.
Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team at recruitment@suffolk.gov.uk or 03456 014412.
You can find examples of possible adjustments on our Reasonable Adjustment pages. If you're invited to the next stage, you’ll have another chance to request adjustments.
Closing date: 11.30pm, 12 March 2026
Interview date: Week beginning 23 March 2026
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid
As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.
In return, you’ll enjoy:
up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
membership of a competitive Local Government Pension Scheme (LGPS)
travel, lifestyle, health and wellbeing benefits
performance-related annual pay progression, in addition to an annual cost-of-living pay increase
training and encouragement to expand your knowledge
a variety of career development opportunities across our organisation
diverse and active staff networks
flexible working options, with the right to request flexible working from your first day
Plus lots more!
If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).
- Address: Endeavour House, Ipswich, IP1 2BX - Hybrid working
- Salary: £34,434 per annum pro rata
- Hours: 18.5 per week, flexible working options available
- Contract: Permanent
As a modern, flexible and effective organisation, we’re driven to make a positive difference to the environment, the communities we serve and the careers of our people. That’s why, when you join us as a Business Intelligence Officer (SystmOne trainer) you’ll be encouraged to share your fresh thinking and empowered to explore new ideas that will shape and improve our services as well as your career.
Reimagine the possibilities.
Your role and responsibilities
You will:
- Deliver training to SystmOne users across Children and Young Peoples (CYP) Health Services and Public Health and Communities 0-19 Healthy Child Services
- Contribute to service level reporting and provide analysis that supports decision-making and planning
- Work as part of the Children and Young People’s Intelligence Hub, which specialise in data and intelligence across Children and Young Peoples Services
- Receive peer support from other intelligence analysts, system experts and system trainers within the team.
You will need
- Experience of supporting front-end system users and delivering training
- Excellent oral and written communication skills
- Experience using SystmOne
- Analytical skills for interpreting qualitative and quantitative information.
You can view a full list of requirements in the Job and Person Profile (Word). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.
The team
You will be part of a small team that maintains and develops case recording systems, delivers system training, and provides data and intelligence to colleagues across CYP Health Services and Public Health and Communities 0-19 Healthy Child Services.
The team’s main source of data is the Health Management System, SystmOne. This is an integrated health record and is used by services across CYP Health for record-keeping and reporting.
We offer a fantastic, inclusive working environment including diverse and active staff networks, great flexible working options and many benefits, as well as the opportunity to improve the lives of Suffolk residents.
Empowering Everyone
We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.
For more information
Please contact Hannah Alston for a casual conversation. You can reach them by calling 01473 264066 or emailing Hannah.Alston@suffolk.gov.uk
How to apply
Step 1 - Read the Job and Person Profile (Word).
Step 2 - Click ‘Apply Now’ to start your online application.
Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template.
1. Tell us about a time you delivered system training to staff with varying levels of confidence or digital ability. How did you adapt your approach and what was the outcome?
2. Describe a situation where you had to challenge current practice or highlight an issue with data or system use. How did you approach it?
3. Tell us about a time you took the initiative to improve a service, process or way of working for colleagues or service users.
We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process.
Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team at recruitment@suffolk.gov.uk or 03456 014412.
You can find examples of possible adjustments on our Reasonable Adjustment pages. If you're invited to the next stage, you’ll have another chance to request adjustments.
Closing date: 11.30pm, 12 March 2026
Interview date: Week beginning 23 March 2026
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid
As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.
In return, you’ll enjoy:
up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
membership of a competitive Local Government Pension Scheme (LGPS)
travel, lifestyle, health and wellbeing benefits
performance-related annual pay progression, in addition to an annual cost-of-living pay increase
training and encouragement to expand your knowledge
a variety of career development opportunities across our organisation
diverse and active staff networks
flexible working options, with the right to request flexible working from your first day
Plus lots more!
If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.