Nuclear Medicine Receptionist/Booking Clerk
| Posting date: | 26 February 2026 |
|---|---|
| Salary: | £29,651.00 to £31,312.00 per year |
| Additional salary information: | £29651.00 - £31312.00 a year |
| Hours: | Full time |
| Closing date: | 04 March 2026 |
| Location: | Harefield, UB9 6JH |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C9196-26-0236 |
Summary
Duties and Responsibilities Patient/customer care (both direct and indirect) Reception To act as first point of contact for patients, staff and members of the general public who seek information and support from the Nuclear Medicine Department. The post holder must be able to triage any enquires appropriately, as well as deal sympathetically and tactfully towards people who may be distressed or angry. Provide an agreed level of general information relating to tests and investigations. Use judgment to know when to pass the caller on to a member of the clinical team. Observe patients in the waiting area and to appropriately report any deterioration in a patients condition to a clinical member of staff. Record patients attendance and maintain computerised patient records. Inform clinical staff of patient arrivals and direct patients to the relevant waiting areas. Make appointments for Nuclear Medicine procedures by phone or in person and send out appointment letters and scan results. Process in-patient requests. Ensure that all requests for procedures are authorized by the appropriate medical or professional staff. Arrange for transporting patients by porters to wards and other departments. Enter appointments and register patients on EPIC, do Trust to Trust invoicing and inputting ICE imaging transfer requests. Provide patients with appropriate information relating to their hospital visit. Communication Prepare information to be given to patients, i.e. appointment letters, scan leaflets and any other information, i.e. preparation for procedures. Referral or resolution of telephone enquiries. Act tactfully and sympathetically towards patients who may be anxious or concerned. Use and develop effective communication skills and communicate appropriately with wards, OPD, radiographers / technologists and porters regarding patient movement and timings. Keep patients relatives informed of situation. Keep patients informed of any delays that may occur within the department. Liaise with outside hospitals, secretaries, and medical staff regarding requests for examinations. Communicate with wards to arrange in-patient appointments and referring hospitals, ensuring checklists for each appointment is complete i.e. contact details, infection risk. To use tact and discretion when dealing with telephone enquiries from patients, GPs and others. To work effectively as a team member. Information management Record patient attendance and maintain computerised patient records using EPIC. To enter patient and relevant scan information into the Trust Access Financial Database for issuing of invoices for external NHS referrals. To produce the documentation needed to issue invoices for private patients. To keep updated with IT training (i.e. Windows, Outlook) including and relevant secretarial training courses (i.e. Medical Secretarial Foundation Course, AMSPAR training) Enter data onto EPIC. Enter patients on waiting list and make appointments on EPIC. Resource Management: To monitor and report stock levels of stationary, leaflets, and other consumables to the Admin Co-ordinator. To help the Admin Co-ordinator in collating data for Capacity and Demand. To help the Admin Coordinator, technical staff and doctors with any other office duties as needed. Other Duties: To undertake any other duties commensurate with the grade as requested. To rotate in other departments to help office cover. To undertake some portering of patients and to take patients BP, height, and weight as needed in the department. To attend mandatory training and take part in in-house training and other such courses of instruction as may be arranged. To abide by the Trusts core behaviours for staff and all other Trust policies including standing financial instructions, research governance, clinical governance, patient and public involvement, codes and practices, and health and safety policies.