Customer Aftercare Advisor
| Posting date: | 26 February 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 26 March 2026 |
| Location: | Newcastle, Newcastle |
| Remote working: | On-site only |
| Company: | Story Homes |
| Job type: | Permanent |
| Job reference: | CAAx2NE |
Summary
Your Story
We are looking for a Customer Aftercare Advisor to join our team in the North East region, based in Newcastle.
This role will involve coordinating the daily workloads and priorities of the Customer Aftercare Technicians and support the wider Customer Aftercare Team in the day to day handling, reporting and resolution of customer aftercare queries.
We are looking for someone with experience of working in a customer service environment, high standard of telephone and written communication and, experience of interpreting and analysing data.
For more information about this role please view the full Job Description within the advert on our careers website .
Our Benefits
- Highly competitive salary
- Flexible working *subject to role
- Annual bonus scheme
- Competitive annual leave allowance
- Hybrid working * subject to role
- Life insurance
- Free parking
- Pension scheme
- Private healthcare
- Annual leave purchase scheme
- Local & notional retailer discounts
- Many other benefits e.g. Cycle2W
We are looking for a Customer Aftercare Advisor to join our team in the North East region, based in Newcastle.
This role will involve coordinating the daily workloads and priorities of the Customer Aftercare Technicians and support the wider Customer Aftercare Team in the day to day handling, reporting and resolution of customer aftercare queries.
We are looking for someone with experience of working in a customer service environment, high standard of telephone and written communication and, experience of interpreting and analysing data.
For more information about this role please view the full Job Description within the advert on our careers website .
Our Benefits
- Highly competitive salary
- Flexible working *subject to role
- Annual bonus scheme
- Competitive annual leave allowance
- Hybrid working * subject to role
- Life insurance
- Free parking
- Pension scheme
- Private healthcare
- Annual leave purchase scheme
- Local & notional retailer discounts
- Many other benefits e.g. Cycle2W