Director Of Quality
| Posting date: | 25 February 2026 |
|---|---|
| Salary: | £90,000 to £100,000 per year |
| Additional salary information: | £100,000 |
| Hours: | Full time |
| Closing date: | 15 March 2026 |
| Location: | CR0 2BX |
| Company: | United Response |
| Job type: | Permanent |
| Job reference: | UNIT199991 |
Summary
Job Title: Director of Quality
Location: Remote (home-based with travel)
Hours: 35 hours per week
Salary: £100,000
Contract: Permanent
Applicants must have the legal right to work in the UK and be currently resident within the United Kingdom. Please note that visa sponsorship is not available for this role.
Interview Process:
Interviews will take place in several stages. An informal interview, along with stakeholder panel and People We Support/family panel interviews, will be held during the week commencing 23 March 3 separate days. Final interviews are scheduled for the early April.
United Response is seeking an experienced and values-driven Director of Quality, to lead our approach to assurance and improvement across 366 places we deliver support in England and Wales. This is a pivotal role at the heart of our mission.
You will provide strategic leadership and oversight to ensure the highest standards of quality, safety, and clinical governance across the organisation. You will be accountable for driving continuous improvement, strengthening assurance frameworks, and embedding a strong culture of quality and risk management to support excellent outcomes for the people we support.
Your responsibilities will include leading a comprehensive quality assurance framework encompassing service observation, audit, adverse event analysis, data triangulation, coaching, and ensuring consistent compliance with organisational standards, policies, and regulatory requirements.
Key Responsibilities
- Lead and continuously enhance the organisation’s quality, risk, and clinical governance frameworks
- Ensure robust systems for assurance, compliance, and continuous improvement
- Provide expert oversight of audits, inspections, incident management, and learning processes
- Use data and insight to inform strategic decision-making and improve outcomes
- Influence and engage stakeholders across large, multidisciplinary teams, including frontline colleagues and senior leaders
- Ensure compliance with current health and social care legislation and regulatory standards
What We Are Looking For
To be successful in this role, you will have:
- A relevant degree or equivalent professional qualification in healthcare, social care, governance, or risk management, or a postgraduate qualification in healthcare or quality-related disciplines
- Significant senior-level experience in quality, clinical governance, or risk management within health or social care settings
- In-depth knowledge of quality assurance, regulation, audit processes, and data analysis
- Proven ability to influence behaviour and drive improvement across complex, multi-disciplinary organisations
- A comprehensive understanding of current health and social care legislation
- Ideally, knowledge of the PBS competency framework, standards of practice, and trauma-informed care
Desirable Criteria
- A postgraduate qualification in leadership, governance, quality, or risk management
- Membership of a relevant professional body (e.g. Institute of Risk Management, Chartered Quality Institute)
This role offers a unique opportunity to shape and lead quality and governance at a strategic level within a values-led organisation committed to delivering outstanding support.
If you’re an experienced leader who is passionate about co-production, has a proven ability to drive high standards of quality, and can effectively balance risk management, audit requirements, and continuous improvement—while always keeping the people we support at the heart of what you do, we encourage you to apply.
Our central support teams at United Response make sure that everyone who works here has the systems and information they need to fulfil their role, and feel motivated and supported as they do it.
Do you want to be part of a community with shared goals and values?
Do you want to contribute to United Responses mission and Vision?
Do you want know your work is making a difference to someone’s life?
If so, we would be keen to hear from you.
In return, we will help you build a rewarding career along with the following benefits;
- Enhanced company sick and maternity/paternity pay
- Access to Blue Light Discount Card and Costco membership* T&C’s apply
- Access to free occupational health, physiotherapy, counselling, wellbeing and advice services
- Two wellbeing days per year
- Fully paid training and access to nationally recognised qualifications/apprenticeships
- Generous annual leave allowance, so you can balance your work and personal life.
- Our UR STARS recognition program rewards for individuals and teams who go above and beyond.
- Work place pension scheme
- Long service awards recognising loyalty to the people we support and the organisation
- Travel to work scheme (season ticket loan)
- Access to an online shopping platform with discounts from over 3,500 retailers
United Response is not just a social care provider, we're a well-respected charity dedicated to championing the rights of people with learning disabilities, people with Autism and those with mental health needs. Our mission is to empower these individuals to live, work, and actively participate in their communities, free from discrimination and unnecessary obstacles. In everything we do, we strive to be Creative, Strong, Honest, Responsive, and United.
United Responses’ culture of inclusion, and our focus on health and wellbeing and working models helps ensure that everyone, regardless of background, feels included and can be the best they can be. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity. We believe we are made stronger by the unique capabilities and qualities that each person brings to our organisation and we invest in our employees to inspire confidence and help everyone realise their full potential.
United Response is proud to be an equal opportunity workplace. We are committed to the Mindful Employer values and are a Disability Confident Leader, providing support to applicants with mental and or physical disabilities including guaranteeing an interview for disabled applicants who meet the minimum criteria.
How to Apply
Please apply with your CV and a short statement outlining your relevant experience and motivation for applying.
This role is subject to a DBS check, the cost of which will be covered by United Response. Please note, we reserve the right to close this vacancy early should we receive a high volume of suitable applications, early application is strongly encouraged.
Proud member of the Disability Confident employer scheme