Service Line Manager | Oxleas NHS Foundation Trust
| Posting date: | 25 February 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £61,631 - £68,623 pa inc |
| Hours: | Full time |
| Closing date: | 27 March 2026 |
| Location: | Erith, DA8 3EE |
| Company: | Oxleas NHS Foundation Trust |
| Job type: | Contract |
| Job reference: | 7832083/277-7832083-CMH |
Summary
The post holder will be responsible for the development and management of health and social care resources to ensure a seamless, responsive, and flexible service for patients and carers. The focus of the service is on recovery, self‑management of long‑term conditions, and enabling patients to live independent and fulfilling lives.
The role ensures the service line is comprehensive and flexible, with strong emphasis on service user involvement at every stage of the care pathway.
The post holder also has management accountability for mental health services outside the CMHT psychosis pathway and must ensure clinical and operational systems are fit for purpose while providing senior leadership for continuous service development.
• Provide senior leadership and overall accountability for the service line.
• Oversee day‑to‑day operational management across sites to ensure services run safely and effectively.
• Lead and support staff through recruitment, supervision, appraisals, and ongoing development.
• Ensure integration across community teams and effective partnership with external agencies.
• Monitor performance, activity, risks, and financial targets, taking action where required.
• Support change management, service improvement, and delivery of quality standards.
• Ensure robust systems for safeguarding, Health & Safety, infection control, and risk management. Maintain effective communication within teams and across internal/external stakeholders.
Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.
We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
• We’re Kind
• We’re Fair
• We Listen
• We Care
Leadership & Management
• Lead the service line, ensuring achievement of performance, quality, and safety standards.
• Manage staffing structures, workforce development, and promote a positive team culture.
Clinical & Service Delivery
• Ensure timely access to assessment and treatment for adults with complex mental health needs.
• Oversee demand and capacity planning and maintain compliance with KPIs and national standards.
• Manage delegated budgets and ensure evidence‑based practice is embedded across teams.
Governance, Safety & Quality
• Maintain strong systems for risk management, Health & Safety, complaints handling, and safeguarding.
• Promote safe, effective care and adherence to Trust policies and regulatory standards.
Training, Education & Development
• Support identification of training needs, monitor learning, and facilitate student placements.
• Participate in audits, research, and Trust‑wide improvement initiatives.
Communication & Partnership Working
• Maintain effective communication systems within teams.
• Work collaboratively with primary care, local authority teams, voluntary sector partners, and specialist services.
• Produce reports on complex operational and clinical issues when required
This advert closes on Wednesday 11 Mar 2026
The role ensures the service line is comprehensive and flexible, with strong emphasis on service user involvement at every stage of the care pathway.
The post holder also has management accountability for mental health services outside the CMHT psychosis pathway and must ensure clinical and operational systems are fit for purpose while providing senior leadership for continuous service development.
• Provide senior leadership and overall accountability for the service line.
• Oversee day‑to‑day operational management across sites to ensure services run safely and effectively.
• Lead and support staff through recruitment, supervision, appraisals, and ongoing development.
• Ensure integration across community teams and effective partnership with external agencies.
• Monitor performance, activity, risks, and financial targets, taking action where required.
• Support change management, service improvement, and delivery of quality standards.
• Ensure robust systems for safeguarding, Health & Safety, infection control, and risk management. Maintain effective communication within teams and across internal/external stakeholders.
Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.
We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
• We’re Kind
• We’re Fair
• We Listen
• We Care
Leadership & Management
• Lead the service line, ensuring achievement of performance, quality, and safety standards.
• Manage staffing structures, workforce development, and promote a positive team culture.
Clinical & Service Delivery
• Ensure timely access to assessment and treatment for adults with complex mental health needs.
• Oversee demand and capacity planning and maintain compliance with KPIs and national standards.
• Manage delegated budgets and ensure evidence‑based practice is embedded across teams.
Governance, Safety & Quality
• Maintain strong systems for risk management, Health & Safety, complaints handling, and safeguarding.
• Promote safe, effective care and adherence to Trust policies and regulatory standards.
Training, Education & Development
• Support identification of training needs, monitor learning, and facilitate student placements.
• Participate in audits, research, and Trust‑wide improvement initiatives.
Communication & Partnership Working
• Maintain effective communication systems within teams.
• Work collaboratively with primary care, local authority teams, voluntary sector partners, and specialist services.
• Produce reports on complex operational and clinical issues when required
This advert closes on Wednesday 11 Mar 2026
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