Service Improvement Operational Manager | Oxleas NHS Foundation Trust

Dyddiad hysbysebu:	19 Chwefror 2026
Cyflog:	Heb ei nodi
Gwybodaeth ychwanegol am y cyflog:	£70,396 - £80,837 pa inc
Oriau:	Llawn Amser
Dyddiad cau:	21 Mawrth 2026
Lleoliad:	Dartford, DA2 7WG
Cwmni:	Oxleas NHS Foundation Trust
Math o swydd:	Parhaol
Cyfeirnod swydd:	7799352/277-7799352-AAC

Crynodeb

This is a unique opportunity for a motivated and organised leader to join the Acute & Crisis Mental Health Directorate leadership team in Oxleas NHS Foundation Trust. The post holder will report to the relevant Service Manager, and work alongside an established group of clinical, operational and administrative leaders to oversee a range of 24 hour clinical mental health services. The Directorate incorporates Crisis, HBPOS, Liaison and Inpatient services for working age adult and older people. The Service Improvement Operational Manager is responsible for ensuring the efficient and effective management of services. The role provides high‑level professional and managerial leadership, offering expert advice, interpretation and guidance to support the delivery of high‑quality, patient‑focused care within available resources.

We encourage interested applicants to speak to Paul Beynon or Aisling Clifford to discuss the role.

Location: Services are located in multiple locations across Bromley, Bexley and Greenwich. The directorate office base is Pinewood House, Pinewood Pl, Dartford, Bexley DA2 7WG.

The role also requires the post holder to work collaboratively across the Directorate to maintain high standards of service delivery while responding effectively to operational pressures. This includes coordinating with internal teams and external partners to resolve issues quickly, ensuring that patient pathways remain safe, efficient and person-centred. By maintaining a strong presence across teams, the post holder will ensure that services remain aligned with Trust values and stakeholder expectations.

A key duty of the job is to provide consistent leadership that strengthens communication across the service. This involves keeping teams informed about strategic developments, performance expectations and organisational changes. The post holder is expected to support managers to implement service improvement initiatives, enabling continuous innovation and fostering a culture that embraces constructive change.

The post holder must also demonstrate strong analytical and problem-solving abilities to address operational challenges proactively. This includes interpreting performance data, identifying risks, and developing sustainable solutions to improve service quality. By ensuring compliance with policies and standards, the manager plays a key role in supporting safe, equitable and effective service delivery across multiple sites.

Additionally, the role involves fostering an environment where staff development and wellbeing are prioritised.

Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.

We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.

Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
• We’re Kind
• We’re Fair
• We Listen
• We Care

Management Responsibilities
• Manage mental health services and staff within agreed budgets.
• Oversee staff supervision, appraisals and mandatory training.
• Lead recruitment, performance management and HR processes.
• Monitor performance targets, activity levels and quality standards.
• Maintain governance systems and produce regular performance reports.
• Ensure accurate and high‑quality patient and clinical record keeping.

Risk & Safety Responsibilities
• Oversee risk management and health & safety compliance.
• Ensure safeguarding procedures are followed.
• Lead complaint investigations and embed learning from incidents.
• Ensure infection control standards are consistently met.

Leadership Responsibilities
• Provide visible leadership across Acute and Crisis Services.
• Promote inclusive, patient‑centred and community‑responsive services.
• Support development of service objectives, policies and business plans.
• Strengthen engagement with service users, carers and stakeholders.
• Drive service improvement, efficiency and innovation (e.g., reducing waiting times).
• Support senior leaders with service development, governance and planning.

Research Responsibilities
• Participate in research that supports service development.


This advert closes on Wednesday 4 Mar 2026

Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd

Gwybodaeth am Hyderus o ran Anabledd

Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.