Employment Operations Apprentice
| Posting date: | 25 February 2026 |
|---|---|
| Salary: | £24,465.00 per year |
| Additional salary information: | £24465.00 a year |
| Hours: | Full time |
| Closing date: | 04 March 2026 |
| Location: | St Helens, WA9 1TT |
| Company: | NHS Jobs |
| Job type: | Apprenticeship |
| Job reference: | C9409-26-0183 |
Summary
EMPLOYMENT SERVICES ADMINISTRATION Provide administrative assistance to the Lead Employer Service including the processing and recording of information and data input into Lead Employer information systems. Work in partnership with the Employment Services team to plan and prioritise own workload. Proactively highlight peaks in work to Employment Services Team Leader as appropriate. Answer telephone calls on behalf of the ES team Co-ordinate all team emails and answer enquiries were possible Administer expenses claim forms and add to relevant system for approval. Support the ES team to ensure work schedules are in place in a timely manner Process pay details onto the payroll tracker as directed by the ES Senior Administrator or ES Administrator Administer and maintain electronic filing systems (EPF) Assist with archiving processes Complete audits or surveys as required Produce and type documents as requested Respond to voicemail queries, relay messages and process requests for information as required. ADVISORY SERVICES Act as the first point of contact for Lead Employer queries and provide assistance by signposting to appropriate HR policies and procedures e.g., annual leave, absence, special leave, maternity, and recruitment, referring trainees and stakeholders to the most appropriate source of information for their enquiry e.g., Trust Internet, before transferring the call to another more senior member of the team. POLICIES AND PROCEDURES Ensure own work is in accordance with Trust policies and procedures, checking with others where necessary. Offer basic advice to trainees, Host Organisations, HEE NW, HEE WM, HEE EOE, HEE EM, HEE TV, Heads of School and Training Programme Directors on policies and procedures. Adhere to escalation procedures to ensure the timely processing of information including the completion of pre-employment checks by candidates within specific deadlines, and the processing of payroll information to meet required deadlines. CUSTOMER SERVICE Ensure that all enquiries are handled courteously, effectively, and efficiently, in line with agreed timescales. Refer complex queries to the relevant member of the Employment Services team. Develop and maintain close working relationships with all Lead Employer stakeholders including Host Organisations, Health Education England, Heads of School, and Training Programme Directors. Develop and maintain effective internal and external communication networks to support the delivery of the Lead Employer Service. DATA PROCESSING AND MANAGEMENT INFORMATION Enter accurate and timely data onto HR/Workforce information systems as directed, ensuring data quality at all times. Ensure security of information in line with Records Management, Information Governance, Caldicott, Confidently and Data Protection policies. Process the required data for trainees on the relevant systems including the input of Pay-related claims for expenses. Ensure the provision of accurate and timely information as requested. Support the team in the achievement of the published performance standards and those contained within the service level agreements. SERVICE IMPROVEMENT Contribute to the achievement of corporate objectives and the Lead Employer Service Level Agreement. Contribute to the continuous improvement in the efficiency and effectiveness of the Lead Employer Service. Work in partnership with colleagues to optimise opportunities for working collaboratively towards the provision of an integrated employment service. Be responsible for own development, including attendance at mandatory training and continually keep up to date with changes to employment legislation and best practice. CLINICAL & PROFESSIONAL RESPONSIBILITIES Adhere to the NHS and Trusts code of conduct. TEACHING & TRAINING RESPONSBILITIES Responsible for own development, including attendance at mandatory training and continually keep up to date with changes to policies and processes.