Monitoring & Responding Officer
| Posting date: | 24 February 2026 |
|---|---|
| Salary: | £18.92 to £28.38 per hour |
| Hours: | Full time |
| Closing date: | 03 March 2026 |
| Location: | North London, London |
| Remote working: | On-site only |
| Company: | Neway International Ltd |
| Job type: | Contract |
| Job reference: | RQ1691866 |
Summary
Neway International are seeking a Monitoring & Responding Officer to join our client based with London Borough of Haringey.
Location: Alexandra House
Hours: 37.66 per week (24/7 shift pattern)
Start Date: 16/03/2026
End Date: Initially for 3 months, extended after review
Pay Rate: £18.92 PAYE / £24.63 Umbrella
About the Client
London Borough of Haringey’s Connected Care Service provides a 24/7 emergency monitoring and response service for vulnerable residents. The service supports individuals through personal alarm systems, emergency call handling, and mobile response visits, ensuring safety, wellbeing, and timely intervention.
The Role
The Monitoring & Responding Officer will deliver frontline emergency call handling and mobile response support across the borough. Working within a 24/7 shift pattern, the postholder will respond to calls via Jontek’s Answerlink platform, assess needs, arrange appropriate support, and attend residents’ homes when required. The role also includes basic equipment maintenance to ensure service continuity.
Key Responsibilities
Answer and respond to emergency calls from vulnerable residents via the Answerlink monitoring platform.
Assess service users’ needs and arrange appropriate intervention or support.
Attend residents’ homes to provide emergency assistance as required.
Undertake general maintenance of assistive technology equipment, including battery changes and minor fault resolution.
Maintain accurate records and ensure safeguarding concerns are escalated appropriately.
Participate in shift handovers and work across 7am–3pm, 3pm–11pm, and 11pm–7am shifts.
Collaborate with internal teams and external partners to ensure resident wellbeing.
Candidate Requirements
Experience working within an emergency call monitoring centre.
Experience using call monitoring platforms (PNC or Verklizan essential; Jontek Answerlink preferred).
Strong communication, compassion, and customer service skills.
Ability to adapt to changing priorities in a fast‑paced environment.
Understanding of safeguarding and supporting vulnerable individuals.
Good IT and administrative skills.
Full clean UK driving licence and ability to pass the council driving assessment.
Ability to undertake basic equipment maintenance.
DBS required.
Location: Alexandra House
Hours: 37.66 per week (24/7 shift pattern)
Start Date: 16/03/2026
End Date: Initially for 3 months, extended after review
Pay Rate: £18.92 PAYE / £24.63 Umbrella
About the Client
London Borough of Haringey’s Connected Care Service provides a 24/7 emergency monitoring and response service for vulnerable residents. The service supports individuals through personal alarm systems, emergency call handling, and mobile response visits, ensuring safety, wellbeing, and timely intervention.
The Role
The Monitoring & Responding Officer will deliver frontline emergency call handling and mobile response support across the borough. Working within a 24/7 shift pattern, the postholder will respond to calls via Jontek’s Answerlink platform, assess needs, arrange appropriate support, and attend residents’ homes when required. The role also includes basic equipment maintenance to ensure service continuity.
Key Responsibilities
Answer and respond to emergency calls from vulnerable residents via the Answerlink monitoring platform.
Assess service users’ needs and arrange appropriate intervention or support.
Attend residents’ homes to provide emergency assistance as required.
Undertake general maintenance of assistive technology equipment, including battery changes and minor fault resolution.
Maintain accurate records and ensure safeguarding concerns are escalated appropriately.
Participate in shift handovers and work across 7am–3pm, 3pm–11pm, and 11pm–7am shifts.
Collaborate with internal teams and external partners to ensure resident wellbeing.
Candidate Requirements
Experience working within an emergency call monitoring centre.
Experience using call monitoring platforms (PNC or Verklizan essential; Jontek Answerlink preferred).
Strong communication, compassion, and customer service skills.
Ability to adapt to changing priorities in a fast‑paced environment.
Understanding of safeguarding and supporting vulnerable individuals.
Good IT and administrative skills.
Full clean UK driving licence and ability to pass the council driving assessment.
Ability to undertake basic equipment maintenance.
DBS required.