Temporary Accommodation Officer
| Posting date: | 24 February 2026 |
|---|---|
| Salary: | £164.59 to £216.39 per day |
| Additional salary information: | Pay Rate: £164.59 PAYE / £216.39 Umbrella |
| Hours: | Full time |
| Closing date: | 03 March 2026 |
| Location: | Lambeth, South East London |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Neway International Ltd |
| Job type: | Contract |
| Job reference: | RQ1698109 |
Summary
Neway International are seeking a Temporary Accommodation Officer to join our client based with London Borough of Lambeth.
Location: Lambeth Civic Centre
Hours: 35 hours per week
Start Date: 15/03/2026
End Date: initially for 3 months, extended after review
Pay Rate: £164.59 PAYE / £216.39 Umbrella
About the Client
London Borough of Lambeth is committed to delivering safe, suitable, and high‑quality temporary accommodation for residents in housing need. Their vision centres on strong partnership working, excellent customer service, and continuous improvement across all housing services.
The Role
The Temporary Accommodation Officer will lead on key operational functions within the Temporary Accommodation service, ensuring residents receive a responsive, high‑quality experience. The postholder will work closely with managing agents, internal teams, and property inspectors to maintain standards, resolve issues, and support the delivery of safe and suitable accommodation.
Key Responsibilities
Lead on Temporary Accommodation complaints and Members’ enquiries, ensuring timely and accurate responses.
Liaise with managing agents and internal colleagues to ensure suitability and compliance of all temporary accommodation placements.
Work collaboratively with property inspectors to drive improvements in accommodation quality.
Provide excellent customer service to residents, offering clear communication and effective resolution of issues.
Maintain accurate records and contribute to service performance targets.
Candidate Requirements
Experience within housing, temporary accommodation, or a related local authority service.
Strong communication skills with the ability to manage complaints and enquiries professionally.
Ability to work collaboratively with internal and external partners.
Knowledge of housing standards, suitability requirements, and property compliance.
Customer‑focused approach with the ability to handle sensitive situations.
Location: Lambeth Civic Centre
Hours: 35 hours per week
Start Date: 15/03/2026
End Date: initially for 3 months, extended after review
Pay Rate: £164.59 PAYE / £216.39 Umbrella
About the Client
London Borough of Lambeth is committed to delivering safe, suitable, and high‑quality temporary accommodation for residents in housing need. Their vision centres on strong partnership working, excellent customer service, and continuous improvement across all housing services.
The Role
The Temporary Accommodation Officer will lead on key operational functions within the Temporary Accommodation service, ensuring residents receive a responsive, high‑quality experience. The postholder will work closely with managing agents, internal teams, and property inspectors to maintain standards, resolve issues, and support the delivery of safe and suitable accommodation.
Key Responsibilities
Lead on Temporary Accommodation complaints and Members’ enquiries, ensuring timely and accurate responses.
Liaise with managing agents and internal colleagues to ensure suitability and compliance of all temporary accommodation placements.
Work collaboratively with property inspectors to drive improvements in accommodation quality.
Provide excellent customer service to residents, offering clear communication and effective resolution of issues.
Maintain accurate records and contribute to service performance targets.
Candidate Requirements
Experience within housing, temporary accommodation, or a related local authority service.
Strong communication skills with the ability to manage complaints and enquiries professionally.
Ability to work collaboratively with internal and external partners.
Knowledge of housing standards, suitability requirements, and property compliance.
Customer‑focused approach with the ability to handle sensitive situations.