Third Party Claims Agent - Personal Injury
| Posting date: | 24 February 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 26 March 2026 |
| Location: | NE12 8BU |
| Remote working: | Hybrid - work remotely up to 5 days per week |
| Company: | Aioi Nissay Dowa |
| Job type: | Permanent |
| Job reference: | 2026 - 1350 |
Summary
Overview
Third Party Claims Agent- Personal Injury - UK HYBRID WORKING. Working hours 37.5 hours per week. Monday – Friday ** FULL TIME & PART TIME AVAILABLE **
Join our business now as a Third Party Claims Agent (Personal Injury) where you can find and develop your own purpose, helping us to make sure that when life happens, we’re first there to help get people moving again.
Fancy a closer look and an opportunity to be part of a #connectedcommunity like no other?
Responsibilities
Handle claims in line with policy, process and regulatory requirements, delivering an excellent customer experience.
Assess, negotiate and settle a broad range of injury claims, from minor whiplash to complex cases including psychological injuries, fractures, scarring, head injuries and fatalities.
Investigate liability and quantum, identify fraud indicators, address indemnity concerns and make accurate early decisions.
Manage your caseload effectively, ensuring all actions are well-documented and systems remain fully up to date.
Apply claims knowledge and negligence principles to negotiate with third parties and achieve fair, cost-effective outcomes.
Take ownership of customer issues, aiming for first-call resolution and maintaining clear, proactive communication.
Use audit feedback to improve technical skills, support team development and take responsibility for your ongoing training.
Build strong working relationships with Claims suppliers to support the wider Claims strategy.
Recommend and implement solutions that meet service standards and minimise risk, leakage and unnecessary costs.
Support fair customer outcomes and contribute to continuous improvement within the Claims function.
Work collaboratively with internal teams to identify and resolve claim-related issues.
Maintain full compliance with FCA regulations and all relevant legal and risk requirements.
Knowledge, Experience and Qualifications
Knowledge of Motor Claims; specifically Personal Injury claims
Understanding of the FCA regulatory regime, FOS ethos and TCF initiatives
Ability to plan and organise own workload
Sound negotiation and influencing skills
Good level of both verbal and numerical reasoning, analytical, objective, solves problems by developing and applying solutions
Proficient in using IT word processing and spreadsheet packages
Understanding of the principles of negligence and how this applies to motor accident liability.
Third Party Claims Agent- Personal Injury - UK HYBRID WORKING. Working hours 37.5 hours per week. Monday – Friday ** FULL TIME & PART TIME AVAILABLE **
Join our business now as a Third Party Claims Agent (Personal Injury) where you can find and develop your own purpose, helping us to make sure that when life happens, we’re first there to help get people moving again.
Fancy a closer look and an opportunity to be part of a #connectedcommunity like no other?
Responsibilities
Handle claims in line with policy, process and regulatory requirements, delivering an excellent customer experience.
Assess, negotiate and settle a broad range of injury claims, from minor whiplash to complex cases including psychological injuries, fractures, scarring, head injuries and fatalities.
Investigate liability and quantum, identify fraud indicators, address indemnity concerns and make accurate early decisions.
Manage your caseload effectively, ensuring all actions are well-documented and systems remain fully up to date.
Apply claims knowledge and negligence principles to negotiate with third parties and achieve fair, cost-effective outcomes.
Take ownership of customer issues, aiming for first-call resolution and maintaining clear, proactive communication.
Use audit feedback to improve technical skills, support team development and take responsibility for your ongoing training.
Build strong working relationships with Claims suppliers to support the wider Claims strategy.
Recommend and implement solutions that meet service standards and minimise risk, leakage and unnecessary costs.
Support fair customer outcomes and contribute to continuous improvement within the Claims function.
Work collaboratively with internal teams to identify and resolve claim-related issues.
Maintain full compliance with FCA regulations and all relevant legal and risk requirements.
Knowledge, Experience and Qualifications
Knowledge of Motor Claims; specifically Personal Injury claims
Understanding of the FCA regulatory regime, FOS ethos and TCF initiatives
Ability to plan and organise own workload
Sound negotiation and influencing skills
Good level of both verbal and numerical reasoning, analytical, objective, solves problems by developing and applying solutions
Proficient in using IT word processing and spreadsheet packages
Understanding of the principles of negligence and how this applies to motor accident liability.