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Bureau Services Co-Ordinator

Job details
Posting date: 23 February 2026
Salary: £26,000 to £28,000 per year
Additional salary information: hybrid role, central Cardiff
Hours: Full time
Closing date: 25 March 2026
Location: Cardiff, Cardiff, CF10 3AF
Company: Brook Street
Job type: Permanent
Job reference: BBBH433302_1771857464

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Summary

Step into a role where your organisation, curiosity and problem-solving skills genuinely make a difference to clients every day.

Bureau Services Co-ordinator, a permanent role offering hybrid working opportunity in central Cardiff.

You will be joining the Energy team that helps a broad portfolio of property management clients stay in control of their utility costs. You'll play a key part in keeping portfolios complete and accurate, reducing risk, minimising missing invoices and tackling debt before it becomes a problem. It's a role where you'll quickly see the impact of your work and build strong relationships across the business.

What you'll be doing

Owning client utility accounts

  • Take responsibility for a set of client utility accounts, ensuring their portfolio data is complete, accurate and up to date.

  • Get to the bottom of billing queries and debt issues, working closely with clients and internal teams to deliver swift, practical solutions.

Staying on top of queries

  • Manage all tickets and queries for your clients, keeping on top of deadlines and agreed SLAs.

  • Work with the Bureau Services Team Leader to prioritise workload so the most important issues are tackled first.

  • Keep clear, accurate notes on tickets and escalate issues when needed so nothing falls through the cracks.

Reducing risk and adding value

  • Spot potential risks such as missing invoices or gaps in portfolio data and take proactive steps to fix them.

  • Collaborate with other teams to address root causes, helping to reduce future issues and improve the overall service.

What you'll bring

Skills and experience

  • Strong organisational and time-management skills, with confidence handling multiple accounts and deadlines.

  • Excellent communication skills and a natural problem-solving mindset.

  • A sharp eye for detail and a commitment to getting things right first time.

  • Good working knowledge of relevant systems (e.g. Optima) and solid Excel skills.

Who you are

  • Proactive, customer-focused and keen to deliver a great service.

  • Someone who takes ownership and sees tasks through to completion.

  • A collaborative team player who enjoys working with others to get results.

  • Adaptable and comfortable juggling competing priorities in a fast-paced environment.

Please Apply ASAP

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

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