Receptionist & Support Administrator
| Posting date: | 23 February 2026 |
|---|---|
| Salary: | £24,465.00 per year |
| Additional salary information: | £24465.00 a year |
| Hours: | Full time |
| Closing date: | 09 March 2026 |
| Location: | Plymouth, PL6 8BQ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9216-26-0294 |
Summary
PRIMARY DUTIES & AREAS OF RESPONSIBILITY Ensure effective communication with all members of the Dermatology team. Ensure that all administration processes are dealt with in accordance with Trust and MOD Waiting list policies. Required to cover for other colleagues during annual leave/sickness or peak workloads. Ensure that appropriate clinic follow up is actioned as appropriate, i.e. outpatient appointments, investigations, add patients to waiting list. Ensure a clear understanding is obtained surrounding data quality, data protection, case note handling and IPM. Trace notes back to central library and check all outcomes after the clinic letter have been typed. Transfer note to boxes for transportation to Records library. Book and prep nurse led clinics when required. Locate notes required for clinics. Transport notes around the Department using trollies as required. Assist with gathering of data; i.e, chest x-ray results, blood results for patients attending clinics. To receive and co-ordinate patients telephone queries with the appropriate member of nursing/ medical staff. This is vital as the unit has daily telephone queries from patients on systemic drugs etc. Assist with the In Touch system ensuring Health professionals complete the outcomes, and that patients/ carers are made aware of any delays in clinics, updating the information on the In Touch board. Assisting patient with the check-in on the In Touch system To take additional roles as requested ie, Fire warden, Dementia friendly contact person. COMMUNICATIONS & WORKING RELATIONSHIPS Directorate Management team Matron Consultant/ Medical Staff Other Directorate Administrative staff Ward staff Theatre staff Anaesthetic Administration Outpatient Staff GPs and Practice Nurses Patients & relatives OTHER Reception Duties Compile and sort clinic attendance sheets. To receive and welcome patients to the Department and direct them to the appropriate waiting area after the patient has booked in via the electronic system. Ensure the patients details are up to date on both the computer system and the patients notes. Make follow-up appointments according to consultant requirements and clinic booking rules. To ensure the patient is booked in via the In Touch system. To clear all queries daily generated on In Touch. Ensure ALL case notes are available for the clinic. Be polite and courteous when dealing with patients at all times. Transport all patients notes from reception to the clinical area during all clinics. Appointments Duties Ensure all patients who fail to attend appointments (DNAs) are managed in accordance with the Trust DNA policy Take appropriate actions regarding telephone calls from patients, GPs and other agencies using initiative, within Trust guidelines. Adhere to correct clinic booking rules, ensuring any cancellations and reductions are put onto IPM. This job This job description is neither definitive nor exhaustive and is not intended to be totally comprehensive. It may be reviewed in the light of changing circumstances following consultation with the post holder. This job description is to be read in conjunction with all current Plymouth Hospitals NHS Trust policies, procedures & guidelines.