IT Apprenticeship Level 3
| Posting date: | 22 February 2026 |
|---|---|
| Salary: | £8.17 per hour |
| Hours: | Full time |
| Closing date: | 23 March 2026 |
| Location: | Hereford, HR4 9TA |
| Company: | GetMyFirstJob Ltd |
| Job type: | Apprenticeship |
| Job reference: | 276711 |
Summary
Key Responsibilities
Provide first-line IT support via phone, email, and ticketing systems
Troubleshoot hardware and software issues, including PCs, printers, Windows, macOS, and Microsoft 365
Assist with the setup, configuration, and deployment of hardware and software
Manage user accounts, passwords, and security groups using Active Directory and Microsoft 365
Log support actions accurately and contribute to internal knowledge bases
Deliver professional, friendly, and patient customer service to all users
Essential Qualifications
GCSE English (Grade 4 or above)
GCSE Maths (Grade 4 or above)
Skills and Personal Qualities
Strong communication skills
Good IT skills and interest in technology
Attention to detail
Logical approach to problem solving
Administrative and organisational skills
Creative thinking
Patient and non-judgemental attitude
Other Requirements
Must drive and have access to a car due to location
Training
Qualifications required
Skills required
Prospects
Qualification / Standard : ST0973 Information communications technician
Duration
Provide first-line IT support via phone, email, and ticketing systems
Troubleshoot hardware and software issues, including PCs, printers, Windows, macOS, and Microsoft 365
Assist with the setup, configuration, and deployment of hardware and software
Manage user accounts, passwords, and security groups using Active Directory and Microsoft 365
Log support actions accurately and contribute to internal knowledge bases
Deliver professional, friendly, and patient customer service to all users
Essential Qualifications
GCSE English (Grade 4 or above)
GCSE Maths (Grade 4 or above)
Skills and Personal Qualities
Strong communication skills
Good IT skills and interest in technology
Attention to detail
Logical approach to problem solving
Administrative and organisational skills
Creative thinking
Patient and non-judgemental attitude
Other Requirements
Must drive and have access to a car due to location
Training
Qualifications required
Skills required
Prospects
Qualification / Standard : ST0973 Information communications technician
Duration