Customer Specialist - Property
| Posting date: | 20 February 2026 |
|---|---|
| Salary: | £28,000 to £34,000 per year |
| Hours: | Full time |
| Closing date: | 08 March 2026 |
| Location: | Basingstoke, Hampshire |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Sovereign Network Group |
| Job type: | Permanent |
| Job reference: | 7837 |
Summary
We have an opportunity for a Customer Specialist – Property to join our team.
This will be a full time permanent role based in either our Basingstoke, Blandford or Newbury office.
You'll combine home and office working to ensure a positive work/life balance.
The starting salary is £28,000 - £34,000 depending on experience.
The role:
As a Customer Specialist, you'll use your repairs and maintenance knowledge to offer a personalised service to our customers, helping them with their existing repairs. We take a case management approach so you'll be managing each query from beginning to end, scheduling in works and liaising with key stakeholders.
You'll actively engage with your customers to understand their issues and resolve them in the most appropriate way, keeping them informed of any agreed actions.
You will also make sure that all of the relevant systems are up to date and the data is of high quality.
What you'll need:
A knowledge of repairs or a background in maintenance
An understanding of Awaab's law
The ability to self-motivate and be highly organised
Experience of working collaboratively with internal and external stakeholders
The ability to use multiple computer systems
Previous experience of working with customers in a busy environment
The ability to meet deadlines and prioritise your workflow
What we can offer you
As a member of the Customer Services Management Team, you will be part of a collaborative, motivated and dynamic working environment.
We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.
Some of our benefits include:
25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
Chance to buy or sell holiday as part of our flexible benefits package
3 additional Wellbeing days and 2 paid volunteering days
Generous matched pension scheme up to 12% and Life cover at 4x salary
Enhanced maternity/adoption pay
Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
Options for private medical insurance, dental insurance and critical illness cover
Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP services
About us
At SNG (Sovereign Network Group) we provide over 85,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.
We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
This will be a full time permanent role based in either our Basingstoke, Blandford or Newbury office.
You'll combine home and office working to ensure a positive work/life balance.
The starting salary is £28,000 - £34,000 depending on experience.
The role:
As a Customer Specialist, you'll use your repairs and maintenance knowledge to offer a personalised service to our customers, helping them with their existing repairs. We take a case management approach so you'll be managing each query from beginning to end, scheduling in works and liaising with key stakeholders.
You'll actively engage with your customers to understand their issues and resolve them in the most appropriate way, keeping them informed of any agreed actions.
You will also make sure that all of the relevant systems are up to date and the data is of high quality.
What you'll need:
A knowledge of repairs or a background in maintenance
An understanding of Awaab's law
The ability to self-motivate and be highly organised
Experience of working collaboratively with internal and external stakeholders
The ability to use multiple computer systems
Previous experience of working with customers in a busy environment
The ability to meet deadlines and prioritise your workflow
What we can offer you
As a member of the Customer Services Management Team, you will be part of a collaborative, motivated and dynamic working environment.
We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.
Some of our benefits include:
25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
Chance to buy or sell holiday as part of our flexible benefits package
3 additional Wellbeing days and 2 paid volunteering days
Generous matched pension scheme up to 12% and Life cover at 4x salary
Enhanced maternity/adoption pay
Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
Options for private medical insurance, dental insurance and critical illness cover
Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP services
About us
At SNG (Sovereign Network Group) we provide over 85,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.
We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.