Service Improvement Operational Manager
| Posting date: | 20 February 2026 |
|---|---|
| Salary: | £70,396.00 to £80,837.00 per year |
| Additional salary information: | £70396.00 - £80837.00 a year |
| Hours: | Full time |
| Closing date: | 04 March 2026 |
| Location: | Dartford, DA2 7WG |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9277-26-0206 |
Summary
Management Responsibilities Manage mental health services and staff within agreed budgets. Oversee staff supervision, appraisals and mandatory training. Lead recruitment, performance management and HR processes. Monitor performance targets, activity levels and quality standards. Maintain governance systems and produce regular performance reports. Ensure accurate and highquality patient and clinical record keeping. Risk & Safety Responsibilities Oversee risk management and health & safety compliance. Ensure safeguarding procedures are followed. Lead complaint investigations and embed learning from incidents. Ensure infection control standards are consistently met. Leadership Responsibilities Provide visible leadership across Acute and Crisis Services. Promote inclusive, patientcentred and communityresponsive services. Support development of service objectives, policies and business plans. Strengthen engagement with service users, carers and stakeholders. Drive service improvement, efficiency and innovation (e.g., reducing waiting times). Support senior leaders with service development, governance and planning. Research Responsibilities Participate in research that supports service development.