Family Information Service Support Officer
| Posting date: | 20 February 2026 |
|---|---|
| Salary: | £26,403 to £28,598 per year |
| Hours: | Full time |
| Closing date: | 06 March 2026 |
| Location: | Blaina, Abertillery |
| Remote working: | On-site only |
| Company: | Blaenau Gwent County Borough Council |
| Job type: | Contract |
| Job reference: |
Summary
Make a Difference for Families in Blaenau Gwent!
Are you organised, approachable, and passionate about helping families access the support they need? We’re looking for a Family Information Service Support Officer to join our team and play a vital role in the Family Help Hub.
Location: Blaina ICC and Flying Start Hubs
Hours: 37 per week
Grade: 4
DBS: Enhanced Disclosure with Child Barred List
What You’ll Do
• Be a key point of contact for families and professionals, providing accurate information and guidance.
• Maintain and update records on childcare, play, and family support services.
• Gather and analyse information to support monitoring and evaluation of services.
• Assist with consultations and contribute to the annual Childcare Sufficiency Assessment.
• Represent the Family Help Hub at community events and outreach activities.
• Work closely with partners to share information and promote best practice.
What We’re Looking For
• Excellent organisational and record-keeping skills.
• Strong communication abilities—friendly and clear in person and in writing.
• Ability to manage a varied workload and meet deadlines.
• Experience in customer service or working in a busy office environment.
• Full driving licence and flexibility to attend events, including evenings/weekends.
Desirable: Knowledge of early years services and experience in gathering and presenting data.
Why Join Us?
• Help families access vital support and services.
• Be part of a collaborative, supportive team.
• Opportunities for training and development, including Welsh language skills.
If you’re ready to make a real impact in your community, apply today and help us build a stronger future for families in Blaenau Gwent!
Are you organised, approachable, and passionate about helping families access the support they need? We’re looking for a Family Information Service Support Officer to join our team and play a vital role in the Family Help Hub.
Location: Blaina ICC and Flying Start Hubs
Hours: 37 per week
Grade: 4
DBS: Enhanced Disclosure with Child Barred List
What You’ll Do
• Be a key point of contact for families and professionals, providing accurate information and guidance.
• Maintain and update records on childcare, play, and family support services.
• Gather and analyse information to support monitoring and evaluation of services.
• Assist with consultations and contribute to the annual Childcare Sufficiency Assessment.
• Represent the Family Help Hub at community events and outreach activities.
• Work closely with partners to share information and promote best practice.
What We’re Looking For
• Excellent organisational and record-keeping skills.
• Strong communication abilities—friendly and clear in person and in writing.
• Ability to manage a varied workload and meet deadlines.
• Experience in customer service or working in a busy office environment.
• Full driving licence and flexibility to attend events, including evenings/weekends.
Desirable: Knowledge of early years services and experience in gathering and presenting data.
Why Join Us?
• Help families access vital support and services.
• Be part of a collaborative, supportive team.
• Opportunities for training and development, including Welsh language skills.
If you’re ready to make a real impact in your community, apply today and help us build a stronger future for families in Blaenau Gwent!
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.