Head of Client Success
| Posting date: | 20 February 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Income Protection Cover if you're off sick continuously for 26 weeks or more, Professional Development + Membership support, where required by the role, Support for your Continuing Career, Eligibility to participate in our annual bonus scheme, E-Learning & Development Portal, Company Days Off in Addition to Annual Leave, Private Medical Insurance, Worldwide Travel Insurance, Discounted Gym Membership |
| Hours: | Full time |
| Closing date: | 22 March 2026 |
| Location: | Nottingham |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | AmTrust International |
| Job type: | Permanent |
| Job reference: |
Summary
We’re AmTrust International — a London‑headquartered insurance business with offices across the UK and more than 1,900 colleagues in 13 countries. As part of a global group, we partner creatively with leading financial institutions, retailers, and manufacturers to deliver bespoke insurance solutions across international markets.
We’re now hiring a Head of Client Services to lead a newly formed team based in either our Nottingham or Dublin office.
This is a pivotal role within our brand‑new Client Services function. You’ll take the lead in shaping how we collaborate with our partners—building strong relationships, understanding operational challenges, and working across internal teams to ensure effective, timely resolutions. Your team will act as a central point of coordination between clients, underwriters, and key internal stakeholders.
To succeed, you’ll bring:
Experience in a similar client‑facing or operational role, ideally within financial services
Proven experience of developing and managing third‑party relationships
A structured, project‑management‑focused approach to resolving operational issues
Confidence in influencing, negotiating, and collaborating at all levels
Strong leadership capability, with the resilience to lead and coach your team to deliver positive outcomes
A vision of how effective relationship management can deliver real commercial benefit
Knowledge of delegated authority insurance processes (beneficial, not essential)
We’re now hiring a Head of Client Services to lead a newly formed team based in either our Nottingham or Dublin office.
This is a pivotal role within our brand‑new Client Services function. You’ll take the lead in shaping how we collaborate with our partners—building strong relationships, understanding operational challenges, and working across internal teams to ensure effective, timely resolutions. Your team will act as a central point of coordination between clients, underwriters, and key internal stakeholders.
To succeed, you’ll bring:
Experience in a similar client‑facing or operational role, ideally within financial services
Proven experience of developing and managing third‑party relationships
A structured, project‑management‑focused approach to resolving operational issues
Confidence in influencing, negotiating, and collaborating at all levels
Strong leadership capability, with the resilience to lead and coach your team to deliver positive outcomes
A vision of how effective relationship management can deliver real commercial benefit
Knowledge of delegated authority insurance processes (beneficial, not essential)