Technical Support Analyst - London office/Hybrid - £27,000 per annum
| Posting date: | 20 February 2026 |
|---|---|
| Salary: | £27,000 per year |
| Hours: | Full time |
| Closing date: | 22 March 2026 |
| Location: | Greenwich, South East London |
| Remote working: | Hybrid - work remotely up to 4 days per week |
| Company: | Shaftesbury |
| Job type: | Permanent |
| Job reference: |
Summary
Join Shaftesbury as Our New Technical Support Analyst!
Are you the person we’ve been looking for?
At Shaftesbury, we’re searching for a passionate and skilled Technical Support Analyst to join our dedicated IT team. If you bring talent, curiosity, and a commitment to making a real difference, you’ll fit right in with our caring, community‑minded workforce.
Please note this role does not qualify for visa sponsorship, as the salary requirements set by the Home Office are not satisfied.
Why Shaftesbury?
We believe every person we support deserves a life that is full, flourishing, and rich with opportunity. Guided by our values — Open, Enabling, Inclusive, and Courageous — we work every day to deliver the very best in care, education, and support.
Across our adult services, children’s services, and education settings, our focus is on inclusion, wellbeing, and enabling people to thrive. We go the extra mile because it matters — to us, and to the people we serve.
About the Role
As our Technical Support Analyst, you will play a key part in keeping Shaftesbury connected and running smoothly. Your responsibilities will include:
Providing first‑line technical support to colleagues across the organisation
Supporting systems such as printers, access control, mobile devices and audio‑visual equipment
Delivering initial support for key business systems including Accounting, HR and care management platforms
Location: This role is currently remote, with plans to move into a hybrid/office‑based arrangement. Applicants should live within a reasonable commuting distance of London.
Why Work at Shaftesbury?
At Shaftesbury, our people are our greatest strength. We are proud to have some of the most committed and compassionate staff in the sector—and we want to attract more people like you.
We are delighted to offer a benefits package that truly recognises and rewards the work you do:
Recognition & Rewards: Be nominated for a personal recognition letter from the Executive Leadership Team, or for a gift voucher of up to £50 for going above and beyond.
Excellent Training: A comprehensive training package designed to support your development.
Generous Annual Leave: 25 days + 8 bank holidays for the first 5 years, rising to 28 days + 8 bank holidays thereafter.
Pension Scheme
Employee Assistance Programme: Confidential support for your wellbeing.
About Shaftesbury
Shaftesbury is a disability charity committed to enabling children, young people and adults to live a life that adds up for them. We know that what makes life meaningful isn’t just one thing — it’s the sum of the small things: connection, confidence, companionship and the chance to be valued.
Across our care, education and rehabilitation services, we work together to build connected, fulfilling lives for the people we support.
Ready to Make a Difference?
Join a team where your skills matter, your ideas count and your work truly changes lives. At Shaftesbury, everything you do adds up — for you, and for the people we support.
Shaftesbury is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. All offers of employment are subject to an enhanced DBS/Access NI check.
Shaftesbury is committed to the Disability Confident Scheme and to equal opportunities therefore we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation.
Are you the person we’ve been looking for?
At Shaftesbury, we’re searching for a passionate and skilled Technical Support Analyst to join our dedicated IT team. If you bring talent, curiosity, and a commitment to making a real difference, you’ll fit right in with our caring, community‑minded workforce.
Please note this role does not qualify for visa sponsorship, as the salary requirements set by the Home Office are not satisfied.
Why Shaftesbury?
We believe every person we support deserves a life that is full, flourishing, and rich with opportunity. Guided by our values — Open, Enabling, Inclusive, and Courageous — we work every day to deliver the very best in care, education, and support.
Across our adult services, children’s services, and education settings, our focus is on inclusion, wellbeing, and enabling people to thrive. We go the extra mile because it matters — to us, and to the people we serve.
About the Role
As our Technical Support Analyst, you will play a key part in keeping Shaftesbury connected and running smoothly. Your responsibilities will include:
Providing first‑line technical support to colleagues across the organisation
Supporting systems such as printers, access control, mobile devices and audio‑visual equipment
Delivering initial support for key business systems including Accounting, HR and care management platforms
Location: This role is currently remote, with plans to move into a hybrid/office‑based arrangement. Applicants should live within a reasonable commuting distance of London.
Why Work at Shaftesbury?
At Shaftesbury, our people are our greatest strength. We are proud to have some of the most committed and compassionate staff in the sector—and we want to attract more people like you.
We are delighted to offer a benefits package that truly recognises and rewards the work you do:
Recognition & Rewards: Be nominated for a personal recognition letter from the Executive Leadership Team, or for a gift voucher of up to £50 for going above and beyond.
Excellent Training: A comprehensive training package designed to support your development.
Generous Annual Leave: 25 days + 8 bank holidays for the first 5 years, rising to 28 days + 8 bank holidays thereafter.
Pension Scheme
Employee Assistance Programme: Confidential support for your wellbeing.
About Shaftesbury
Shaftesbury is a disability charity committed to enabling children, young people and adults to live a life that adds up for them. We know that what makes life meaningful isn’t just one thing — it’s the sum of the small things: connection, confidence, companionship and the chance to be valued.
Across our care, education and rehabilitation services, we work together to build connected, fulfilling lives for the people we support.
Ready to Make a Difference?
Join a team where your skills matter, your ideas count and your work truly changes lives. At Shaftesbury, everything you do adds up — for you, and for the people we support.
Shaftesbury is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. All offers of employment are subject to an enhanced DBS/Access NI check.
Shaftesbury is committed to the Disability Confident Scheme and to equal opportunities therefore we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.