Guest Experience Team Member
| Posting date: | 20 February 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Up to £12.30 per hour |
| Hours: | Part time |
| Closing date: | 22 March 2026 |
| Location: | Exeter, Devon |
| Remote working: | On-site only |
| Company: | Crealy Theme Park and Resort |
| Job type: | Contract |
| Job reference: |
Summary
Guest Experience Team Member
(including Bank Holidays and weekends)
Up to £12.30 per hour
At Crealy, we’re passionate about creating unforgettable memories for our guests—and we’d love for you to be part of it! We’re looking for enthusiastic, customer-focused individuals to join us in a unique role that supports both our Holiday Reception Team and Guest Services Team.
As a Guest Experience Team Member, you’ll be one of the first and last friendly faces our guests meet. Your mission will be to ensure every guest enjoys a seamless, welcoming, and memorable experience from arrival to departure.
What You’ll Be Doing
Greeting guests, preparing welcome packs, and issuing accommodation keys
Offering clear and accurate information about our services and facilities
Upselling additional experiences to enhance guest stays
Assisting with guest queries and resolving issues in a professional, friendly manner
Serving customers in our campsite shop and processing till/card transactions
Selling tickets and booking animal experiences
Supporting guests at turnstiles and ticket points
Looking after VIP guests and Annual Pass Holders
Assisting other departments when required
What We’re Looking For
We’re after team players who bring enthusiasm, positivity, and excellent communication skills to every shift. This is a busy, fast-paced role where no two days are the same—perfect for someone who thrives on variety and loves working with people.
Essential qualities:
Strong customer service focus with a can-do attitude
Great verbal and written communication skills
Basic computer knowledge (Outlook, Word, Excel)
Ability to stay calm under pressure and work independently or as part of a team
Comfortable standing for long periods and working outdoors in all weathers
Willingness to interact with guests throughout their visit
A reasonable level of fitness
Experience in a holiday park or similar environment is an advantage, but not essential—full training will be provided.
The Details
Pay: Up to £12.30 per hour (based on age)
Hours: Seasonal role, including weekends, school holidays, and Bank Holidays. Shifts will be rostered in advance,
Perks: Friends & Family passes, discounted tickets, flexible shifts, and great opportunities for career development.
Start dates: Various throughout the year—apply now for immediate or future opportunities.
Requirements: Proof of right to work in the UK (birth certificate or passport) and contact details of a reference.
Why Join Us?
At Crealy, we live by our values:
✨Warm & Welcoming
✨ Creating Great Spaces
✨ Making Things Easy for All
✨ Delivering Moments of Joy
If these values inspire you and you’re ready to bring energy, passion, and smiles to our guests, we’d love to hear from you!
(including Bank Holidays and weekends)
Up to £12.30 per hour
At Crealy, we’re passionate about creating unforgettable memories for our guests—and we’d love for you to be part of it! We’re looking for enthusiastic, customer-focused individuals to join us in a unique role that supports both our Holiday Reception Team and Guest Services Team.
As a Guest Experience Team Member, you’ll be one of the first and last friendly faces our guests meet. Your mission will be to ensure every guest enjoys a seamless, welcoming, and memorable experience from arrival to departure.
What You’ll Be Doing
Greeting guests, preparing welcome packs, and issuing accommodation keys
Offering clear and accurate information about our services and facilities
Upselling additional experiences to enhance guest stays
Assisting with guest queries and resolving issues in a professional, friendly manner
Serving customers in our campsite shop and processing till/card transactions
Selling tickets and booking animal experiences
Supporting guests at turnstiles and ticket points
Looking after VIP guests and Annual Pass Holders
Assisting other departments when required
What We’re Looking For
We’re after team players who bring enthusiasm, positivity, and excellent communication skills to every shift. This is a busy, fast-paced role where no two days are the same—perfect for someone who thrives on variety and loves working with people.
Essential qualities:
Strong customer service focus with a can-do attitude
Great verbal and written communication skills
Basic computer knowledge (Outlook, Word, Excel)
Ability to stay calm under pressure and work independently or as part of a team
Comfortable standing for long periods and working outdoors in all weathers
Willingness to interact with guests throughout their visit
A reasonable level of fitness
Experience in a holiday park or similar environment is an advantage, but not essential—full training will be provided.
The Details
Pay: Up to £12.30 per hour (based on age)
Hours: Seasonal role, including weekends, school holidays, and Bank Holidays. Shifts will be rostered in advance,
Perks: Friends & Family passes, discounted tickets, flexible shifts, and great opportunities for career development.
Start dates: Various throughout the year—apply now for immediate or future opportunities.
Requirements: Proof of right to work in the UK (birth certificate or passport) and contact details of a reference.
Why Join Us?
At Crealy, we live by our values:
✨Warm & Welcoming
✨ Creating Great Spaces
✨ Making Things Easy for All
✨ Delivering Moments of Joy
If these values inspire you and you’re ready to bring energy, passion, and smiles to our guests, we’d love to hear from you!
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.