SYSTEMS, ADJUDICATION, SERVICE IMPROVEMENT MANAGER
| Posting date: | 20 February 2026 |
|---|---|
| Salary: | £50,269 to £53,460 per year |
| Hours: | Full time |
| Closing date: | 09 March 2026 |
| Location: | HU1 2AG |
| Company: | Hull City Council |
| Job type: | Permanent |
| Job reference: | 33510 |
Summary
Are you a strategic thinker and an inspiring leader with expertise in Revenues and Benefits? Do you thrive in a fast‑paced, complex environment where innovation, partnership and service excellence are key?
If so, we’d love to hear from you.
About the Role
We are seeking a Systems, Adjudication & Service Improvement Manager to play a pivotal role in shaping the future of Revenues and Benefits services across the Council. This is a high‑profile position, responsible for leading technical teams, driving service transformation, and ensuring that our systems, policies and practices support the efficient delivery of critical services to residents.
Working in a dynamic, politically sensitive environment, you will provide expert policy advice, manage complex appeals and adjudication processes, and lead the development and deployment of our Revenues and Benefits IT systems. You will champion innovation, embed best practice, and drive a culture focused on high performance, customer outcomes and value for money.
What You’ll Be Doing - Leading strategic service development, improvement projects and cross‑cutting initiatives.
Managing the delivery of Housing Benefit and Council Tax Support appeals and tribunal preparation.
Overseeing the maintenance, enhancement and implementation of Revenues & Benefits software systems.
Driving quality assurance, risk management and operational controls across the service.
Building strong partnerships with internal services (Customer Services, Housing, ICT, Communications) and external stakeholders.
Providing expert legislative and technical advice to senior leadership and elected members.
Ensuring services remain compliant with complex, frequently changing legislation.
Managing a team of three direct reports and contributing to the leadership of a wider workforce of around 140 staff.
About You
You will bring:
Significant experience at a strategic level within a Revenues and Benefits environment.
A strong track record of driving change, service improvement and project delivery.
Expertise in managing complex data, performance information and IT system developments.
The ability to lead, motivate and develop high‑performing teams in a challenging environment.
Strong analytical, problem‑solving and decision‑making skills.
Excellent communication and relationship‑building skills, with the ability to influence at all levels.
Deep knowledge of Revenues and Benefits legislation and policy.
A commitment to customer‑focused service delivery and continuous improvement.
Essential qualifications include:
Degree or equivalent experience.
Management/Business qualification.
Evidence of continued professional development.
(Desirable) IRRV membership, project management qualification (e.g., PRINCE2).
Why Join Us?
At Hull City Council, our work makes a real difference to residents every day. You will be part of a service that supports some of the city’s most important functions, with opportunities to influence policy, modernise systems, and help shape future services.
We are committed to:
Supporting your professional development
Encouraging innovation and continuous learning
Valuing diversity, respect and partnership working
Providing a flexible and supportive working environment
Other Information
This post requires a Baseline Personnel Security Check (BPSS) and a Basic DBS Disclosure.
Please note this is a politically restricted post in accordance with the Local Government and Housing Act 1989.
For an informal discussion about the role, please contact Amanda Renton, Head of Revenues and Benefits on 01482 612 160 or email Amanda.Renton@hullcc.gov.uk
Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.
If so, we’d love to hear from you.
About the Role
We are seeking a Systems, Adjudication & Service Improvement Manager to play a pivotal role in shaping the future of Revenues and Benefits services across the Council. This is a high‑profile position, responsible for leading technical teams, driving service transformation, and ensuring that our systems, policies and practices support the efficient delivery of critical services to residents.
Working in a dynamic, politically sensitive environment, you will provide expert policy advice, manage complex appeals and adjudication processes, and lead the development and deployment of our Revenues and Benefits IT systems. You will champion innovation, embed best practice, and drive a culture focused on high performance, customer outcomes and value for money.
What You’ll Be Doing - Leading strategic service development, improvement projects and cross‑cutting initiatives.
Managing the delivery of Housing Benefit and Council Tax Support appeals and tribunal preparation.
Overseeing the maintenance, enhancement and implementation of Revenues & Benefits software systems.
Driving quality assurance, risk management and operational controls across the service.
Building strong partnerships with internal services (Customer Services, Housing, ICT, Communications) and external stakeholders.
Providing expert legislative and technical advice to senior leadership and elected members.
Ensuring services remain compliant with complex, frequently changing legislation.
Managing a team of three direct reports and contributing to the leadership of a wider workforce of around 140 staff.
About You
You will bring:
Significant experience at a strategic level within a Revenues and Benefits environment.
A strong track record of driving change, service improvement and project delivery.
Expertise in managing complex data, performance information and IT system developments.
The ability to lead, motivate and develop high‑performing teams in a challenging environment.
Strong analytical, problem‑solving and decision‑making skills.
Excellent communication and relationship‑building skills, with the ability to influence at all levels.
Deep knowledge of Revenues and Benefits legislation and policy.
A commitment to customer‑focused service delivery and continuous improvement.
Essential qualifications include:
Degree or equivalent experience.
Management/Business qualification.
Evidence of continued professional development.
(Desirable) IRRV membership, project management qualification (e.g., PRINCE2).
Why Join Us?
At Hull City Council, our work makes a real difference to residents every day. You will be part of a service that supports some of the city’s most important functions, with opportunities to influence policy, modernise systems, and help shape future services.
We are committed to:
Supporting your professional development
Encouraging innovation and continuous learning
Valuing diversity, respect and partnership working
Providing a flexible and supportive working environment
Other Information
This post requires a Baseline Personnel Security Check (BPSS) and a Basic DBS Disclosure.
Please note this is a politically restricted post in accordance with the Local Government and Housing Act 1989.
For an informal discussion about the role, please contact Amanda Renton, Head of Revenues and Benefits on 01482 612 160 or email Amanda.Renton@hullcc.gov.uk
Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.