Dewislen

WFM Analyst

Manylion swydd
Dyddiad hysbysebu: 19 Chwefror 2026
Oriau: Llawn Amser
Dyddiad cau: 21 Mawrth 2026
Lleoliad: London, NW1 7HW
Cwmni: SSP Food Travel Experts
Math o swydd: Parhaol
Cyfeirnod swydd: 1464443144

Gwneud cais am y swydd hon

Crynodeb

Role Summary

Location: Remote
Contract: Fixed-Term
This role will support the UK Productivity & Deployment Manager in ensuring SSP’s workforce management (WFM) tools are used effectively and consistently.
The role combines data analysis, system expertise and operational understanding to ensure the right people are in the right place at the right time, while maintaining compliance and standards.
You will work very closely with Operations, analysing labour demand data, labour spend and scheduling effectiveness to identify opportunities to improve productivity and provide a better speed and quality of service. You will additionally be responsible for maintaining and enhancing SSP’s labour models.

What we’re looking for

  • Experience in workforce planning, scheduling or labour analysis

  • Strong understanding of WFM systems (UKG Pro experience desirable)

  • Strong analytical skills (advanced Excel)

  • Commercial awareness of labour budgets and productivity drivers

  • Ability to influence stakeholders through data-led insight

  • Comfortable working in a fast-paced, multi-site environment

What you’ll be doing

Optimising schedules & driving governance

  • Configure and manage workforce management (WFM) system settings

  • Monitor schedule quality and adherence to KPIs

  • Identify inefficiencies and coach sites on best-practice rostering

  • Support system upgrades and enhancements

Forecasting & modelling

  • Analyse sales and transaction data to improve labour demand forecasting

  • Translate forecasts into clear, practical labour plans

  • Investigate variances and recommend corrective actions

  • Support new openings and operational changes with WFM modelling

Data insight & productivity improvement

  • Analyse labour KPIs such as productivity, overtime, absence and contract mix

  • Provide clear, actionable insights to Operations

  • Support performance improvement plans to enhance speed and quality of service

Operational support

  • Act as first-line support for WFM queries

  • Deliver training and coaching to GMs and Ops Managers

  • Collaborate cross-functionally to drive continuous improvement

Why join SSP?

At SSP, our purpose is to be the best part of the journey. We operate across airports and travel hubs in nearly 40 countries, delivering great food and hospitality to millions of travellers.

You’ll be joining a values-led business built on Team, Curiosity, Passion and Ownership, where your contribution directly impacts operational performance across the UK&I estate.

What you’ll get:

  • Employee discounts across SSP brands (400+ locations)

  • Friends and Family Discount App

  • Clear learning and development pathways, including apprenticeships

  • Award-winning training and career progression opportunities

  • Health and wellbeing support

  • Hybrid and flexible working where applicable

  • Inclusive culture supported by employee networks and communities

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.

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Gwneud cais am y swydd hon